Originally posted by Samppu
Must be some nice stuff at Snusline...
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Do they still send 5 can orders in letters? I've been buying in 4 cans each but 5 cans would be much better.
And I tried to find the article, and it says things only about a private person. A private person can bring 30 cans for his own use, but buying snus from outside EU or inside is illegal, but not criminalized. Interesting... but I'll stick to 4 cans (or 5 cans if they're willing to send them in a letter).
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a heads up...
it would appear, due to the Odens mix up...that orders are still pretty slow coming. I've ordered from Snusline about 5x now and it's been really good, really fast. Usually processed and shipped within 24 hours, 48 max, arriving in London, about in about 4 days....but this time, seeing that Odens was offered, I added a few cans to my order, and it's been about a week, still processing. If you want snus fast... I wouldn't get Odens atm. I'm going to assume they are backlogged with Odens orders that weren't immediately filled...so, i'd wait until they have a steady supply...i'm hoping they will develop a system that allows us to know what's in stock and what's not... I probably would have waited on ordering some Odens if i knew it would delay my entire order.
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an update:
i contacted Snusline, and inquire nicely about the status of my order (10 days processing). I asked if there were particular items holding up the shipping, and if so, would I be able to have the available items shipped now, and wait for the rest. They replied quite quickly, and apologized for the wait, explaining that Oden's Extreme Vanilla and Oden's Cold Extreme were not available, due to a production delay on the other end. All of the out of stock Odens will be arriving mid next week. They said, if I wanted, i could swap out the unavailable items in my order for other things, even, more expensive items, at no added cost...and they would ship it immediately today.
I replied to them in the morning, and checked my email at lunch break... they acknowledged my changes and shipped.
This is really a great business so far i think....no hassle no headache, great customer service... and really the issue they are having isn't massive or their error...but they are quick to rectify if it's an inconvenience. They also now have, "out of stock" written under items ... not in stock...
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The delay is over. I had four tins on order that were held up for 6 days. Ordered on the 12th but they finally got shipped on the 18th. I didn't even complain but they still sent me an email apologizing for the delay. I've had nothing but good experiences ordering from this company and will continue to order from them. The prices are good and the free shipping is a great bonus. I just wish they had a better selection, but they do seem to be gradually expanding their stock as time goes on.
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