TSA has met the enemy — and they are us
Frustration with the federal agency is boiling over after nine years
How did an agency created to protect the public become the target of so much public scorn?
After nine years of funneling travelers into ever longer lines with orders to have shoes off, sippy cups empty and laptops out for inspection, the most surprising thing about increasingly heated frustration with the federal Transportation Security Administration may be that it took so long to boil over.
The agency, a marvel of nearly instant government when it was launched in the fearful months following the 9/11 terror attacks, started out with a strong measure of public goodwill.
Americans wanted the assurance of safety when they boarded planes and entrusted the government with the responsibility.
But in episode after episode since then, the TSA has demonstrated a knack for ignoring the basics of customer relations, while struggling with what experts say is an all but impossible task. It must stand as the last line against unknown terror, yet somehow do so without treating everyone from frequent business travelers to the family heading home to visit grandma as a potential terrorist.
The TSA "is not a flier-centered system. It's a terrorist-centered system and the travelers get caught in it," said Paul Light, a professor of public service at New York University who has tracked the agency's effectiveness since it's creation.
That built-in conflict is at the heart of a growing backlash against the TSA for ordering travelers to step before a full-body scanner that sees through their clothing, undergo a potentially invasive pat-down or not fly at all.
"After 9/11 people were scared and when people are scared they'll do anything for someone who will make them less scared," said Bruce Schneier, a Minneapolis security technology expert who has long been critical of the TSA. "But ... this is particularly invasive. It's strip-searching. It's body groping. As abhorrent goes, this pegs it."
A traveler in San Diego, John Tyner, has become an Internet hero after resisting both the scan and the pat-down, telling a TSA screener: "If you touch my junk, I'm gonna have you arrested." That has helped ignite a campaign urging people to refuse such searches on Nov. 24, which immediately precedes Thanksgiving and is one of the year's busiest travel days.
The outcry, though, "is symptomatic of a bigger issue," said Geoff Freeman, executive vice president of the U.S. Travel Association, an industry group that says it has received nearly 1,000 calls and e-mails from consumers about the new policy in the last week.
"It's almost as if it's a tipping point," Freeman said. "What we've heard from travelers time and again is that there must be a better way."
...After Congress approved creation of the agency in late 2001, the TSA grew quickly from just 13 employees in January 2002 to 65,000 a year later. In the first year, agency workers confiscated more than 4.8 million firearms, knives and other prohibited items, according to a report by the U.S. Government Accountability Office.
...better communication would probably win the TSA more cooperation. But the pushback suggests that a growing number of consumers, particularly frequent travelers, are questioning the premise at the heart of the agency's existence.
"I think at some point Americans said to themselves, maybe in their collective subconscious...there's a line here where it's not just worth it anymore," he said. "There's a growing sense that that line has been crossed."
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3 days until
National Opt-Out Day
National Opt-Out Day
It's time to take a stand!
Check these out:
OptOutDay.com
WeWontFly.com
TSA chief warns against boycott of airport scans
ATLANTA—The nation's airport security chief pleaded with Thanksgiving travelers for understanding and urged them not to boycott full-body scans on Wednesday, lest their protest snarl what is already one of the busiest, most stressful flying days of the year.
Transportation Security Administration chief John Pistole said Monday that such delaying actions would only "tie up people who want to go home and see their loved ones."
"We all wish we lived in a world where security procedures at airports weren't necessary," he said, "but that just isn't the case."
He noted the alleged attempt by a Nigerian with explosives in his underwear to bring down a plane over Detroit last Christmas.
Despite tough talk on the Internet, there was little if any indication of a passenger revolt Monday at many major U.S. airports, with very few people declining the X-ray scan that can peer through their clothes. Those who refuse are subject to a pat-down search that includes the crotch and chest.
Many travelers said that the scans and the pat-down were not much of an inconvenience, and that the stepped-up measures made them feel safer and were, in any case, unavoidable.
"Whatever keeps the country safe, I just don't have a problem with," Leah Martin, 50, of Houston, said as she waited to go through security at the Atlanta airport.
At Chicago's O'Hare Airport, Gehno Sanchez, a 38-year-old from San Francisco who works in marketing, said he doesn't mind the full-body scans. "I mean, they may make you feel like a criminal for a minute, but I'd rather do that than someone touching me," he said.
A loosely organized Internet campaign is urging people to refuse the scans on Wednesday in what is being called National Opt-Out Day. The extra time needed to pat down people could cause a cascade of delays at dozens of major airports, including those in New York, Los Angeles, Chicago and Atlanta.
"Just one or two recalcitrant passengers at an airport is all it takes to cause huge delays," said Paul Ruden, a spokesman for the American Society of Travel Agents, which has warned its more than 8,000 members about delays. "It doesn't take much to mess things up anyway."
More than 400 imaging units are being used at about 70 airports. Since the new procedures began Nov. 1, 34 million travelers have gone through checkpoints and less than 3 percent are patted down, according to the TSA.
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As one story commenter noted: "TSA Chief Pistole's request sounds more like a threat than advice."
You have the right to decline the body scan but we don't want you to exercise that right!!
Audit Faults TSA’s Training of Airport Screeners as Rushed, Poorly Supervised
Flying for Thanksgiving? Whether you plan to submit patriotically to a naked body scan, or opt instead for the full security grope, you can at least rest assured that the 43,000 Transportation Security Officers (TSOs) handling airport screening have benefited from the most rigorous and up-to-date training the U.S. government can provide.
Or not.
It turns out the TSA’s screener-training program suffers from systemic problems, including a shortage of on-the-job training monitors, slow or malfunctioning computers, and managers who fail to give TSOs enough time to keep up to date on their their legally-required training, according to a timely report from the Department of Homeland Security’s Inspector General.
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Gee, this report sounds like every other gubmint training program!
Why are we not surprised! Or are we??
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Air Travelers Opting Out of Opting Out
A grassroots opt-out protest planned at airports around the country appears to have fizzled, as early reports indicate that most travelers on Wednesday were opting out of opting out of fully body scans.
The protest, called by groups such as WeWontFly.com, encouraged airline passengers to opt out of X-ray scanners and to register their disapproval of new TSA procedures for conducting physical pat-downs — the required alternative for those who opt out of the scanners.
Protesters were also expected to appear at 27 airports to pass out flyers reading, “You have the right to say, ‘No radiation strip search! No groping of genitals!’ Say, ‘I opt out.’”
But at the American Airlines terminal at San Francisco International Airport security checkpoints were orderly and fast Wednesday, and no protesters were in evidence.
Passengers in one checkpoint queue were directed randomly to pass through either a standard metal detector or a ProVision millimeter wave body scanner. In a second queue, the type of screening depended on which conveyor belt the traveler lined up at: The right one went through a body scan, the left, with rare exception, put passengers through the metal detector.
Threat Level observed 30 passengers submit to the ProVision scan without obvious protest or a single opt-out, though screeners diverted one woman headed for the the naked scanner into the metal detector instead, likely because of the small dog she was carrying in her arms.
Full-body scanners are currently being used in these 68 airports, according to the TSA. Some passengers and civil liberties groups have criticized the TSA for using the scanners, citing privacy and radiation concerns. They’ve also called the pat-downs — which involve TSA agents using open hands and fingers to search genital and chest areas — invasive and humiliating.
The protest was called for Wednesday, the day before the Thanksgiving holiday and traditionally one of the busiest air travel days of the year. About 1.6 million people were expected to fly over the holiday, according to the American Automobile Association. The TSA had urged passengers not to participate in the protest, since it would slow security lines considerably if numerous passengers refused to go through the scanners, causing delays and chaos for all passengers.
But it appears those fears went unrealized as airports around the country reported no security delays and indicated few passengers were opting out of the scanners.
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