Northerner Snus Initiative

[Andy105]

Thunder can speak for himself, but I doubt if anyone wants to spend days giving them a chance to fix it, if they're better served elsewhere. That's business. If it works for you, great.

[piks101]

Thunder can speak for himself, but I doubt if anyone wants to spend days giving them a chance to fix it, if they're better served elsewhere. That's business. If it works for you, great.

Really not spending days just a few minutes unless you bang your head against the wall for 2 hours unnecessarily. Also, Thunder stated that Northerner offered snus options that he is interested in that BuySnus does not offer, so unless he wants to cut off his nose to spite his face then he has a genuine incentive to use Northerner or go without those particular brands which is certainly his choice in the end.

[Thunder_Snus]

Just because northerner works for you does not mean it is the end all snus provider. I can contact people on supports on amazon/bestbuy/almost every other online retailer so not having someone on staff to help me at any time is a big flaw. The point is that I should not have to go through this much work to give a business money. I should be able to select what I want....tell them where to ship it...and provide them with the details on how to receive money from me. This isn't the 1960's ordering from the sears catalog, business works instantly not with back and forth letters/emails.

There is no need to contact support....like i said i figured out the problem...they only verify my age when i use an address i lived at 3 addresses ago even though every agency/registration place has been updated with each new address and every other verify your age website accepts my current address. If Northerner works for you that's fine but just because they actually provide you great service does not mean you need to try to suppress everything bad being said about them.

I went onto northerner with every intention of giving them my business and they didn't hold up their end of the deal which is taking my money and sending me the products i want. That's fine, my life isn't over just because i couldn't get all the oden's I wanted or the easter snus, I will survive. It's the same reason people will go to Target or Jewel-Osco or Meijer....because they can choose less than from walmart....pay more than from walmart...but atleast they aren't dealing with all the shit you have to go through to shop at walmart.

[piks101]

Just because northerner works for you does not mean it is the end all snus provider. I can contact people on supports on amazon/bestbuy/almost every other online retailer so not having someone on staff to help me at any time is a big flaw. The point is that I should not have to go through this much work to give a business money. I should be able to select what I want....tell them where to ship it...and provide them with the details on how to receive money from me. This isn't the 1960's ordering from the sears catalog, business works instantly not with back and forth letters/emails.

There is no need to contact support....like i said i figured out the problem...they only verify my age when i use an address i lived at 3 addresses ago even though every agency/registration place has been updated with each new address and every other verify your age website accepts my current address. If Northerner works for you that's fine but just because they actually provide you great service does not mean you need to try to suppress everything bad being said about them.

I went onto northerner with every intention of giving them my business and they didn't hold up their end of the deal which is taking my money and sending me the products i want. That's fine, my life isn't over just because i couldn't get all the oden's I wanted or the easter snus, I will survive. It's the same reason people will go to Target or Jewel-Osco or Meijer....because they can choose less than from walmart....pay more than from walmart...but atleast they aren't dealing with all the shit you have to go through to shop at walmart.

I have used BestBuy and Amazon and their customer service is not anything special and can be down right annoying at times and it is not immediate either in most cases. Again, what date and time did you try and place your order? Dude, I have no clue what you age verification issues were but certainly not the end of the world and I am sure there was any easy fix. The site is hardly 1960’s and I beg to differ that online ordering is always seamless/trouble free, especially on international shipments involving a highly regulated commodity.

You state that there is no need to contact Northerner support yet you did anyways, as well as post on Facebook and SnusOn then when the company responded you would not provide any details or give them an opportunity to address. I am not trying to suppress a darn thing, in fact I want to shed more light on the issues you stated. That is why I asked for screen shots, order#, ticket # etc… and even offered to go online with you but you just bailed when more information was requested. If your time is so precious, how do you have so much time to reply to this post and post other unimportant stuff? You can be a problem solver or just a whiner/complainer and you seem to want to be the latter regarding Northerner.

[Snusdog]

It seems we are arguing here from two legitimate but different perspectives

1) For a long time Northerner's service was great. Then it went through a very hard spell. This had to do with (a) running two warehouses on two different continents (b) all the paperwork involved with PACT and (c) having an IT team that was not up to the challenge of synchronizing stock in two places in real time.

The result was an extended period of a company with all the signs of being in over its head. Thus, many of our members here had truly bad experiences.

As such, glitches that might not seem much to newer customers bring back all those bad memories and send up old warning flags all anew--- That is the first perspective.

2) The second perspective comes from the fact that Northerner has made great strides to fix the old problems. They have (a) modified their warehouse situation which has (b) alleviated a good deal of the PACT crap and in turn has (c) simplified the IT/customer service side of things. Though there is always room for improvement, these changes have gone a long way to address the issues that confronted the company in the past.

The result is that, to those newer to snus, Northerner seems pretty much on par with other online vendors that folks use for all manner of goods.....there are risks and there are always stories of trouble......but by and large things tend to move along pretty steadily--- This is the third perspective.

The point is, I think both views are well grounded.......and thus it seems we have come to a place of merely talking past each other

Peace
Dog

[piks101]

Hey Snusdog, appreciate you weighing in and I agree with your take. I was ordering from Northerner back in the U.S. warehouse days and under the old website. I went thru the bumps with everyone else as it related to the transition to the new website and shipping from Sweden. Like I said this can be just a pissing match or problem solving and learning opportunity. I feel it serves no one to not allow a vendor to address issues and just post negative information. Whether you use Northerner or not they are a company that is promoting snus in a space with few options. It serves us all to support or at least help "All" Snus suppliers improve their processes for ordering and customer service when the opportuntiy presents itself rather than just dragging them thru the mud with unconstructive criticism. Thunder, so you won't order again from Northerner? How about helping Northerner address the issue for the next guy...pay it forward my man.

[Thunder_Snus]

[QUOTE=piks101;400275]I have used BestBuy and Amazon and their customer service is not anything special and can be down right annoying at times and it is not immediate either in most cases. Again, what date and time did you try and place your order? Dude, I have no clue what you age verification issues were but certainly not the end of the world and I am sure there was any easy fix. The site is hardly 1960’s and I beg to differ that online ordering is always seamless/trouble free, especially on international shipments involving a highly regulated commodity.

I don't want to use northerner. Please stop acting like someone who doesn't understand why someone doesn't want an iphone just like they have.

[piks101]

I don't want to join you in whatever world you live in where Northerner is good, just drop it. You're like people who just won't accept the fact that someone doesn't want an iphone like them. I submitted the ticket, i talked to support, someone even came on here and that's great for them....but that's too much. I shouldn't have to contact support i shouldn't have to have someone replying to me on facebook or snuson. I should just be able to order what I want. And their "great customer service" is nothing but an exact cut and paste script they generically use for every complaing....."dear " " sorry to hear about your troubles but we/northerner/etc tries to make it explicitally clear that there are ton's of hidden fees after you buy/we screw you on order times/our support is awful/etc. All i want is to buy some snus, Buysnus lets me do that and Northerner doesn't. If northerner cares about my snus orders so badly they'd atleast let someone talk to me like an actual person instead of pasting in the exact same thing they say to everyone else not even addressing the problem. Buysnus has problems....they left out a roll in an order once.....then they sent me that roll and 2 more as an apology on their own dime......whenever that happened with northerner they called me a liar and told me to get lost. You continue to use northerner and i'll continue to use buysnus and not a damn thing in the world will change.

Come join the world of reasonableness. Dip your toe in, I think you will find your self waist deep in a short time, as it works. I have a Droid but I don’t go around bashing iPhones either, as I know others swear by them. Why did you go to the trouble of submitting a ticket then tell Northerner to just forget without at a minimum working thru the issue if not for your benefit at least for others in the snus community or is it just all about you? Go ahead and buy from BuySnus but keep your comments regarding Northerner to your self please, unless you can document each step of your issues, screen shots, order numbers, ticket numbers, e-mails from Northerner etc.. and have a sincere desire to resolve, as otherwise it is simply Northerner bashing based on personal bias whether you care to admit it or not. Also, as you stated, this very site owes its very existence to Northerner, so I would appreciate it if you keep some level of decency/professionalism, as it relates to Northerner or any other legitimate snus provider for that matter.

[squeezyjohn]

YAWN! BORING!

I hear there's a very good personal messaging system on this site where dialogue that is of no interest to anybody else can be had for free. Literally any tiny disagreement can be blown up out of all proportion there to your heart's content ... with the added bonus that nobody else will see it and pass judgement on you!

:monkey:

[Skell18]

YAWN! BORING!

I hear there's a very good personal messaging system on this site where dialogue that is of no interest to anybody else can be had for free. Literally any tiny disagreement can be blown up out of all proportion there to your heart's content ... with the added bonus that nobody else will see it and pass judgement on you!

:monkey:

Agreed, we have seen this all before guys.

[piks101]

YAWN! BORING!

I hear there's a very good personal messaging system on this site where dialogue that is of no interest to anybody else can be had for free. Literally any tiny disagreement can be blown up out of all proportion there to your heart's content ... with the added bonus that nobody else will see it and pass judgement on you!

:monkey:

I don't care about being judged but am I good with moving to the personal message venue. Although I think the discussion has reached its natural conclusion anyways. I'm out...on this one. Frankly, I'm bored with the discussion at this point as well....the goose is cooked.

[Jmitchelliv]

Did anybody else read through this entire thread and think about Veruca Salt from Charlie and the Chocolate Factory?

"Daddy, I want an Oompa Loompa NOW!!"

No? Just me? Cool.

[Premium Parrots]

Nope I didn't think bout that at all. But it did remind me to give my fleshlite a much needed cleaning.

Did anybody else read through this entire thread and think about Veruca Salt from Charlie and the Chocolate Factory?

"Daddy, I want an Oompa Loompa NOW!!"

No? Just me? Cool.

[piks101]

Nope I didn't think bout that at all. But it did remind me to give my fleshlite a much needed cleaning.

Are you saying you were aroused? haha

[piks101]

Did anybody else read through this entire thread and think about Veruca Salt from Charlie and the Chocolate Factory?

"Daddy, I want an Oompa Loompa NOW!!"

No? Just me? Cool.

Classic... I see it.