Kardus 2008 Edition

[jackolantern]

That's very upright of Getsnus to refund your money. It's hard to top that for customer service. Sucks that you lost the Kardus, but I'm very impressed with Getsnus' response.

I hate to sound negative, but well...I kind of see that as the minimum that getsnus would do. Basically, their packaging caused Bake to miss out on (what I have gathered to be) a once-a-year opportunity. It's the seller/shipper's responsibility until it's delivered. They are pretty much obligated to replace or refund if it arrives destroyed. Even if it's not law, it's just understood that a company that wants to stay in business has to do it.

We all love snus, and it's great that companies are shipping it to us, but at the end of the day we are their customers and we make them money. Probably most of us make them a lot of money. If it is really just out of stock and I could get it in a few weeks, that would be one thing, but if this would mean that I could not try this stuff for another year, I would probably ask for a discount on my next order. I don't typically expect something for free, but this is kind of a special circumstance.

That's just my two cents.

[lxskllr]

I generally agree, and for a normal tin of snus, $3 isn't much to keep the customer happy. $60 is a lot, especially if the damaged shipment wasn't their fault. Snus retailers work on pretty thin margins. I doubt they receive much from that $60, so that's big chunk out of their bottom line.

After having crappy service from different companies(not snus related), even average old fashioned service is pretty special.

[jackolantern]

I generally agree, and for a normal tin of snus, $3 isn't much to keep the customer happy. $60 is a lot, especially if the damaged shipment wasn't their fault. Snus retailers work on pretty thin margins. I doubt they receive much from that $60, so that's big chunk out of their bottom line.

After having crappy service from different companies(not snus related), even average old fashioned service is pretty special.

Well, I definitely don't mean they should give him a Kardus for free for the mistake, but maybe a 15% discount on the next order up to $100 would not be bad. Just a gesture would be nice, because that looked like terrible packaging if that was what the box looked like in that pic when it was opened. If some packing material was taken out and it was packed up tight, then it probably was damaged in delivery. If the latter was the case, then yes, a simple refund would probably be enough.

[cigator]

My KArdus order just came. I am pleased to report that GetSnus got my packaging right as it arrived unharmed. Since it has been unrefirigerated for awhile I am letting it cool a liitle before sampling.

[Condor]

yo, kid! who got some of that brown?!

can i buy a dime bag of kardus off of someone? i just need to see if its worth buying next year. not necessarily a dime bag, but a pris or so.

[jackolantern]

yo, kid! who got some of that brown?!

can i buy a dime bag of kardus off of someone? i just need to see if its worth buying next year. not necessarily a dime bag, but a pris or so.

I am not sure how well a small bit of loose would make it in the mail. True that the container was not refrigerated in the mail, but it was also unopened.

[bmwgsa]

Now I'm skeered..... Mine's due in tomorrow.....

[moneymanmike]

Got mine yesterday from GetSnus with no issues. I also had some last night and all I can say is WOW. My only fear is I will use it to quick and want more.

[squeezyjohn]

It is truly incredible stuff!

It's got a taste almost like mincemeat (I don't know if you US forum users know what that is but it's the stuff in mince pies - boozy dried fruit)

I don't know why there isn't another quality los available that has the same long cut to it - it keeps it's shape in the lip for absolutely ages. Does anyone know if the Kardus that they used to sell all year round came even close to the quality of this one?

[snusfather]

One of my favorite things about the Kardus is how it's chopped insted of ground. The flavor is wounderful as well.

[moneymanmike]

It looks like Buysnus got some more Kardus.

[captncaveman]

Ijust talked to my wife and she recieved mine today, Damn i can't wait to get home! (well that and i have been awake for almost 3 days trouble shooting problems at a rig).

[bmwgsa]

Got mine last night in perfect condition - Me a very happy snuser!!!!

[luckysealy]

my kardus from getsnus arrived today. when i opened up my package their was about a pris worth of kardus strewn about the box. then when i removed the ribbon from my kardus i saw that the seal on the lid had been broken. i'm a bit pissed right now. i can see how rough handling could mess up a package but a broken seal on the lid only means one thing to me. someone at getsnus broke. not sure why they would do that unless whoever packed it wanted to taste $55 snus. i haven't contacted getsnus yet. i will probably call them monday and ask them if this is standard practice

[yigs]

agree