Northerner - after 8 days still "pending" doesn't respond to emails - took my money

[timholian]

Our customer satisfaction list:

- Except offering quality goods above the ordinary, most important for us is to give our customers a first class service.
- Our customers email-messages are answered in 24 hours.
- A money-back guarantee is offered to all customers if the goods or services purchased from us are not satisfactory.
- Fast-as-humanly-possible shipping to anywhere around the world.
Note: Sometimes the delivery will take up to 1 week or longer before reaching your door. There can be delays sometimes due to delayed shipments or the item currently being out of stock at our suppliers, or delays due to customs. Delays of this kind is out of our control. With help from distributors, we're working hard to make the delivery time go faster.

You may want to clarify that you are having troubles on your website(s).

[LaZeR]

I nominate LaZeR ... He's already in PA!!

(LaZeR, you're ready willing & able, right?)

Sure, I would be honored. Would have to work it from work & home though as their operations are on the other side of the state.

[EricHill78]

I nominate LaZer as well.. He'll make sure we get our snus quick like and get that ups girl to deliver!!! Post that pic again LaZeR!!! it's my faverit!!!

[LaZeR]

I nominate LaZer as well.. He'll make sure we get our snus quick like and get that ups girl to deliver!!! Post that pic again LaZeR!!! it's my faverit!!!

Cool, I got the pack on standby...

[Premium Parrots]

I can see the snus exchange right now. filling up with Lazers offerings. Yea, let the fox guard the hen house. That'l work

[danielan]

and get that ups girl to deliver!!!

Well in that case, I'll join this crowd.

[snusgetter]

Well in that case, I'll join this crowd.

Line forms in the rear...



................................GO GREEN!!

[Experimental Monkey]

Since the new law was passed in USA we have received an extreme amout of e-mails, this has unfortunately made the respons time very long. We will have more people answearing e-mails tomorrow. We will answear your question as soon as we can, we apologize about the long respons time. In August or September we will also open up a 800-number for customers to call. We will employ one person in the US who will work with customer support.

We also experience supply problems from manufacturers:
Knox, White Portion
Skruf Stark, White Portion
Odens Classic Kanel, Portion
Odens Extra Stark Kanel, Loose
Offroad Original, Portion
Offroad Wintergreen, Long Cut
Thunder Frosted Long+, Strong Portion
XQ's Licorice, Portion

We will ship these brands as soon as we receive them from our supplier. We apologize for the delay!

Of course we will compensate for every delay, you can expect that.

Sincerely,
Frank

Woah, woah, woah... Frosted Long said in stock last night when I ordered a roll. If it's out of stock I'd rather take regular Thunder Frosted than wait months for the Longs.

[N0mad]

Cool, I got the pack on standby...

Brown it's whats for dinner...

[Experimental Monkey]

*sigh* If I don't get a shipping confirmation or a reply to my e-mail I sent this morning before the day's over I'm done with these guys. I alter my order and work around what the site says is out of stock and then it turns out one of the things I ordered is also out of stock. BuySnus isn't having these problems so that leads me to believe this isn't a manufacturer problem, it's more of a "Oh s*it, we didn't order enough product from V2!" problem.

[dxh]

Since the new law was passed in USA we have received an extreme amout of e-mails, this has unfortunately made the respons time very long. We will have more people answearing e-mails tomorrow. We will answear your question as soon as we can, we apologize about the long respons time. In August or September we will also open up a 800-number for customers to call. We will employ one person in the US who will work with customer support.

We also experience supply problems from manufacturers:
Knox, White Portion
Skruf Stark, White Portion
Odens Classic Kanel, Portion
Odens Extra Stark Kanel, Loose
Offroad Original, Portion
Offroad Wintergreen, Long Cut
Thunder Frosted Long+, Strong Portion
XQ's Licorice, Portion

We will ship these brands as soon as we receive them from our supplier. We apologize for the delay!

Of course we will compensate for every delay, you can expect that.

Sincerely,
Frank

Holly shit. Are you real? Great to get a little feedback about this.

[paulmall]

I'm still wondering if it's legit for a company to process payment (they took money via my debit card for the full order amount) for items that that they apparently don't actually have. One thing Northerner is REALLY fast at doing is the taking money thing! No back log there! They're on top of it!

Imagine what would happen if I sold something on ebay, took payment for it, deposited the payment into my account, and then said "Well I don't have one of those right now, but I'm working on getting one!"

Still no response to emails this week - I won't send anymore because apparently they can't deal with the volume they already have. Quite disastrous for a company that only has one single method of communicating with it's customers - email!

[bipolarbear1968]

*sigh* If I don't get a shipping confirmation or a reply to my e-mail I sent this morning before the day's over I'm done with these guys. I alter my order and work around what the site says is out of stock and then it turns out one of the things I ordered is also out of stock. BuySnus isn't having these problems so that leads me to believe this isn't a manufacturer problem, it's more of a "Oh s*it, we didn't order enough product from V2!" problem.

This reminds me of my first hunk of junk DVD recorder. It kept spitting the disc out after recording reading !!!!Bad Disc-Bad Disc!!!, when in fact it was the Unit itself that was the problem.

[danielan]

Imagine what would happen if I sold something on ebay, took payment for it, deposited the payment into my (sic) account, and then said "Well I don't have one of those right now, but I'm working on getting one!"

You mean like this: http://pages.ebay.com/help/sell/product_sourcing.html

[paulmall]

Ok - I admit that one product out of several was out of stock at the time of my order. I didn't know this at the time - fool and newb that I was - and my mind's not as sharp as it used to be - I thought the dot with "1-7" next to it meant "It will take 1-7 days to arrive at you're door depending on what shipping method you use." Of course it means "We don't have it but we expect to receive it in 1-7days." But to be fair, it doesn't say, as most internet retailers do "Out of stock - expect to receive new stock in 1-7 days." Anyway it shouldn't really matter because they also say this on their site:

"A new status has been added in the Personal Order part of the website. Any orders that have been shipped but still have items pending are now marked Partially Shipped.
You can expect to receive at least two packages to complete your order, in this case."

Rubbish! What they do now accept payment for the full order without sending anything (even the items they have in stock) and label the whole order as "pending" indefinitely until the out of stock item arrives.

Of course if Northerner wasn't in such an obvious and SELF PROFESSED CRISIS MODE, it might all work the way they say it should.

The big winners in all of this are the rival snus companies who are laughing their arses off (on the way to the bank) at Northerner as they acquire defecting customers (myself included) in droves.