What would you like to see next on Snusbargain?

[snusgetter]

Mine says: US-PA: Waiting for completion in the status on top but says Canceled in the shopping cart section and it has been paid.

I've seen this before @ getsnus but it shipped shortly afterward so I never
was really concerned about it ... but this time it's been a couple days with
the same Canceled Status. I questioned the Helpdesk over 24 hours ago
and still have received nothing from them.

Customer support response time
Our current average respons time is 5 hours.

Anyone can now order and have it shipped right away.

Hokay!!

[Roo]

Odens ES Original Portion. I'm sure I will visit Sweden someday between 2012 and 2052 and if I can get a decent deal on a lot of that, aound the middle of this month would be great, Fredrik I will personally come to your house and clean it. As long as you give me more snus from your personal and presumably massive stash. Sure, you can get snus every day at the office, but I'm pretty confident that your freezer is looking better than mine. Oh yeah I'll clean your wife too.

Edit: dammit PP

[EricHill78]

+1 lmao

Clean your wife!

That's tits

[desirexe]

Anyone with me...snus bargain on Northerner Wintergreen...PLEASE?? Just did a mock order and 1 10-pk would set me back $66!!! Ouch!

[snusgetter]

Anyone with me...snus bargain on Northerner Wintergreen...PLEASE?? Just did a mock order and 1 10-pk would set me back $66!!! Ouch!

Looks like you need someone from a low tax state (KY? SC?) to be your good Samaritan.

Anyone game?? Hey, it's for desirexe ... anyone??

[snusgetter]

PROGRESS is the word!!

~

My status has now been advanced to Pending ...
Actually feels like being moved from the ICU to the Critical Care Ward...
Next step should be a regular ward and then a safe trip home!!

The helpdesk has finally responded but the 'evidence' they want of the
Canceled Status is no longer available since the upgrade to Pending.
The best I can tell them is that others (meaning CoderGuy) also had
the same message:

Originally Posted by CoderGuy
Mine says: US-PA: Waiting for completion in the status on top but says Canceled in the shopping cart section and it has been paid.

[Fredrik_Northerner]

Snusgetter,

Average means just that, average. Since most of the people on this forum reside in the US you will experience longer reponse times in general. While Europeans (who most often submit their queries during our office hours) get a reply in 5-10 minutes a lot of the time. We have been looking into hiring customer support staff over in the US as well but can't say exactly when that will happen.

As for the shipment delay. That is more of a technical nature and sorta my fault. That wording "...have it shipped right away" is inserted into the templates of the site and in this specific case, the bargains went active about 36 hrs before we were actually allowed to sell them in the US (FDA approval was set for today). So, in retrospect maybe we should have made changes to the template and changed the wording to "...have it shipped on Dec 3rd":-) Sorry about that.

[snusgetter]

Snusgetter,
Average means just that, average. Since most of the people on this forum reside in the US you will experience longer reponse times in general. While Europeans (who most often submit their queries during our office hours) get a reply in 5-10 minutes a lot of the time. We have been looking into hiring customer support staff over in the US as well but can't say exactly when that will happen.

As for the shipment delay. That is more of a technical nature and sorta my fault. That wording "...have it shipped right away" is inserted into the templates of the site and in this specific case, the bargains went active about 36 hrs before we were actually allowed to sell them in the US (FDA approval was set for today). So, in retrospect maybe we should have made changes to the template and changed the wording to "...have it shipped on Dec 3rd":-) Sorry about that.

Fredrik, we will not be deprived of our daily soap opera episodes!!


That being said, I understand the concept of averages, but over 24 hours without even an
acknowledgment? That's a whole day's worth of Swedish office hours. Not a problem really
since everything eventually gets smoothed out. But when I was checking out the helpdesk
yesterday this was online:

Modified by
12/02/2010 09:43:48
[17] (emma) Emma

but there was no message. When I checked a little later, even that was no longer visible.
Anyone know what happened to it?

Your wording was not really a problem except that when I placed my order Wednesday
01 Dec the stock was listed at 500+ so I assumed it was good to go. Still not a problem.

The big problem was actually the fact that Status was listed as Canceled, exactly the same
way described by CoderGuy:

Originally Posted by CoderGuy
Mine says: US-PA: Waiting for completion in the status on top but says Canceled in the shopping cart section and it has been paid.

Of course, once the order has changed to Pending, the Status is changed from Canceled
to Pending. Why is it listed as Canceled to begin with? No one seems to know the answer.


Oh well, all's well that ends well ... Adam has assured me that the order will be shipped
today. Now I have to somehow convey to him all of the above info while he's still in the
office; maybe I'll just give him a link to this post and point him in your direction. Now
that's a plan. And you can tell him that Northern Yankee wacko is actually thankful for
your assistance, even if that sounds implausible.

Just so there's no misunderstand ...

[Fredrik_Northerner]

Fredrik, we will not be deprived of our daily soap opera episodes!!


That being said, I understand the concept of averages, but over 24 hours without even an
acknowledgment? That's a whole day's worth of Swedish office hours. Not a problem really
since everything eventually gets smoothed out. But when I was checking out the helpdesk
yesterday this was online:
but there was no message. When I checked a little later, even that was no longer visible.
Anyone know what happened to it?

Your wording was not really a problem except that when I placed my order Wednesday
01 Dec the stock was listed at 500+ so I assumed it was good to go. Still not a problem.

The big problem was actually the fact that Status was listed as Canceled, exactly the same
way described by CoderGuy:
Of course, once the order has changed to Pending, the Status is changed from Canceled
to Pending. Why is it listed as Canceled to begin with? No one seems to know the answer.


Oh well, all's well that ends well ... Adam has assured me that the order will be shipped
today. Now I have to somehow convey to him all of the above info while he's still in the
office; maybe I'll just give him a link to this post and point him in your direction. Now
that's a plan. And you can tell him that Northern Yankee wacko is actually thankful for
your assistance, even if that sounds implausible.

Just so there's no misunderstand ...

So here's more soap for you Mr Getter!:-) And perhaps some insight to the inner workings of an online snus retailer:-)

The reason for your specific delay is simply becasue issues of a technical nature is usually forwarded from regular customer service staff to one of our programmers. In this case from Emma to Adam. However, I stand by my initial remark. Few customer support matters are of this nature.

Secondly my good man, no, on Dec 1st the stock was not at 500+ in the US warehouse. It was however 500+ in the SE warehouse:-)

As for the order status issue, if I understand Adam correctly he's waiting for a response from you regarding that?

EDIT: Oops, just now read what you wrote about Adam:-)

[snusgetter]

UPDATE: Read all about it...

~
UPS has been notified that the order is heading their way sometime today!!




Fred, since we seem to be on a roll, I hope you have something else bargain-wise
next week that I'd be interested in (like maybe BOOST)!!

[snusgetter]

So here's more soap for you Mr Getter!:-) And perhaps some insight to the inner workings of an online snus retailer:-)

The reason for your specific delay is simply becasue issues of a technical nature is usually forwarded from regular customer service staff to one of our programmers. In this case from Emma to Adam. However, I stand by my initial remark. Few customer support matters are of this nature.

Secondly my good man, no, on Dec 1st the stock was not at 500+ in the US warehouse. It was however 500+ in the SE warehouse:-)

As for the order status issue, if I understand Adam correctly he's waiting for a response from you regarding that?

EDIT: Oops, just now read what you wrote about Adam:-)

Your points are well taken ... no harm no foul.

And no offense to your current staff, but it would be nice to have a stateside crew that's
not separated from us by six hours. It would be like doing away with jet-lag!!



On another note, at least the soap here is non-allergenic!!

[LaZeR]

Happy endings are the best!

[snusgetter]

Happy endings are the best!

Does your asylum have a name??



btw, these people look like they just crawled out of bed.
Jim Carrey looks like he's on some major dip!!

[precious007]

@Fredrick

Will the left-over V2 julesnus be sold at $1 this year too ?!?!?
I'm planning to buy some left-over too and have it for the next year coming up

[precious007]

Something sounds squirrelly.

And why is that squirrel pissing on snusgetter's avatar ?! :|

Looks more like a monkey to me, lol