I have a close friend who uses that "northerner" purified snus. She gets me to order it for her since I have to order my own snus. She messed around and let herself get down to a couple of cans before telling me. So I got online Sunday night and made an order for a roll of her snus.
It only takes a couple of days for shipping to me and with the holiday on Thursday I figured that if it did not arrive here on Wednesday it would for sure be here Friday. I live in the states and they have a warehouse here and all.
Since I was ordering anyway and with shipping cost the way they are I ordered two different cans of something I wanted. So 12 cans total of snus.
Monday night I checked to make sure it had went out and it was still pending. I checked closer and saw that 1 of the two cans i had ordered for myself was out of stock. It was my fault I guess for not paying close enough attention when I ordered.
So I opened a support ticket and told them what had happened and that I needed the order to go on out and asked them to just forget the out of stock can and send two of the other can I had ordered. That way my order could go on out. The out of stock can cost 0.41 MORE than the can I asked them to replace it with. I was nice about it and made sure I accepted the blame for what I had done, etc.
Today I checked and i had a reply on the ticket from them about changing the out of stock can. They said "No sorry I can only substitute it with any of these items:" and listed a long list of different brands of snus. Nothing else was said in the reply.
I replied back and picked one off the list and told them.
There was a 7 hour lag between my first message and their reply. and a 15 hour lag between their reply and my second reply. Obviously and understandably we live in different parts of the world with different time zones.
If it takes them 7 hour to read my last messages we are up to 29 hours. All over this 0.41 cents that I was willingly offered to give up to get my order sent out.
I have read other people complain about orders taking too long. other stories about how people felt they had been treated wrong at northerner. To some of them I took northerners side because it just did not seem like a big deal.
In the grand scheme of things this situation don't even seem like a big deal to me. On a personal one on one level it feels like someone crapped on me because they could. Very few times in my life have I been told "NO" by someone selling me something when there was at least seemingly no valid reason except for some street drug transactions when I was younger.
So now if I am lucky my snus will arrive Monday of next week. The reason I won't get it Thursday or Friday is because Northerner says so.
I have been a northerner customer since 08/05 and will keep ordering from northerner. But NOW I better understand some of the complaints that I have read here.
Why am I posting this here? I guess that I have to complain to someone and it ain't like anyone else wants to hear and maybe not even here hahah.
It only takes a couple of days for shipping to me and with the holiday on Thursday I figured that if it did not arrive here on Wednesday it would for sure be here Friday. I live in the states and they have a warehouse here and all.
Since I was ordering anyway and with shipping cost the way they are I ordered two different cans of something I wanted. So 12 cans total of snus.
Monday night I checked to make sure it had went out and it was still pending. I checked closer and saw that 1 of the two cans i had ordered for myself was out of stock. It was my fault I guess for not paying close enough attention when I ordered.
So I opened a support ticket and told them what had happened and that I needed the order to go on out and asked them to just forget the out of stock can and send two of the other can I had ordered. That way my order could go on out. The out of stock can cost 0.41 MORE than the can I asked them to replace it with. I was nice about it and made sure I accepted the blame for what I had done, etc.
Today I checked and i had a reply on the ticket from them about changing the out of stock can. They said "No sorry I can only substitute it with any of these items:" and listed a long list of different brands of snus. Nothing else was said in the reply.
I replied back and picked one off the list and told them.
There was a 7 hour lag between my first message and their reply. and a 15 hour lag between their reply and my second reply. Obviously and understandably we live in different parts of the world with different time zones.
If it takes them 7 hour to read my last messages we are up to 29 hours. All over this 0.41 cents that I was willingly offered to give up to get my order sent out.
I have read other people complain about orders taking too long. other stories about how people felt they had been treated wrong at northerner. To some of them I took northerners side because it just did not seem like a big deal.
In the grand scheme of things this situation don't even seem like a big deal to me. On a personal one on one level it feels like someone crapped on me because they could. Very few times in my life have I been told "NO" by someone selling me something when there was at least seemingly no valid reason except for some street drug transactions when I was younger.
So now if I am lucky my snus will arrive Monday of next week. The reason I won't get it Thursday or Friday is because Northerner says so.
I have been a northerner customer since 08/05 and will keep ordering from northerner. But NOW I better understand some of the complaints that I have read here.
Why am I posting this here? I guess that I have to complain to someone and it ain't like anyone else wants to hear and maybe not even here hahah.
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