so i placed my order with getsnus last week... have been waiting for it to ship for a good bit, i understand, thats fine, they were waiting for the thunder coola to get in stock.. so yesterday the thunder finally shows in stock in their inventory.... and now my order gets delayed even more due to them selling out of RL white and N&J strong while waiting for the coola to show up.. seriously? call me crazy but wouldn't it make a little sense to maybe put aside the order so stuff like this doesn't happen? just feels like after waiting a week for the coola that having to wait another week just for the order to ship because they don't keep snus in stock seems a little unprofessional..
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Originally posted by precious007 View Post
Getsnus = Northerner
Both work out of the same warehouse with the same stocks
Connavar: Take it up with the Helpdesk (under the Personal heading)..
they might be able to move this along a little faster. But don't wait too
long -- they close up shop in less than 4 hours!!
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oh yeah, I've read BuySnus ... don't know for what reasonOriginally posted by snusgetter
Hmmm shit happens I usually never have to wait on my Northerner orders
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Originally posted by precious007 View Postoh yeah, I've read BuySnus ... don't know for what reason
Hmmm shit happens I usually never have to wait on my Northerner orders
That's 'cause you have that Romanian luck on your side ... better even than the luck of the Irish. lolComment
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i understand things happen it just feels that if you are the only online vendor with an American warehouse that you would place a restock shipment to said warehouse before you run out of inventory on something like Roda and nick & Johnny and that you would maybe pull inventory from existing stock for an order placed over a week ago.Comment
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Don't wait too long to contact the Helpdesk...Originally posted by Connavar View Post
By the time the currently missing items come in, there might be other out-of-stocks.
Contact them and 'suggest' they put your in-stock items aside so all they have to do
is add the missing items when they arrive and ship ASAP.
It is a rather stupid way of doing business, IMO, but since they are the only stateside
game I guess they can do anything they want!! I call BS!Comment
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Under normal circumstances I'm not sure I would want them to set my snus aside until the out of stock comes in.
Depending on how long that took (especially from smaller producers- think pioneer) you could end up with a bunch of old snus.
I would either wait
or
if enough time had passed (a week or so) I would ask them to divide the shipment (they should do that for free). Send what they have and send the rest when it is in
or
I would cancel the part holding things upWhen it's my time to go, I want to die peacefully in my sleep, like my uncle did....... Not screaming in terror like his passengersComment
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They used to send what was in stock and then send the other stuff when it came in, but that could have changed since then.Comment
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Contacted help desk, they are going to ship what they have in stock.... not exactly what i was hoping for but better than nothing i suppose. I have to say though, if they charge me shipping for the remaining items that they failed to put in my order a week ago they will be losing a customer who spends a lot of money to snuscentral. Since Northerner took over it feels like I have had nothing but headaches with them...Comment
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That was the case even for a while after Northerner took them over ...Originally posted by c.nash View Post
in fact, they used to ask at checkout if you wanted to split the order if
there were any out-of-stocks. That didn't last long. Now they just state
that if you order anything out-of-stock the whole order would be held up.
I think the thought behind that is you'd go back and remove the OOS items.
Not a very customer-friendly way of doing business, IMO. Maybe it no longer
matters to them since they're aiming for the B&Ms.Comment
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Waiting for an out-of-stock product to come in is a mug's game much of the time. If a product shows as out-of-stock then I just don't order it or wait until it supposedly is. Supposedly is the key word though. A product that shows as in-stock may or may not actually be in-stock at the time you push the order completion button but if it isn't displayed as in-stock then it's a lead pipe cinch it isn't. Betting that an item may soon appear can only lead to mass quantities of frustration. When a product is shown as in-stock in one week or three weeks that should be taken as little more than a wild guess.Comment
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the items in question were in stock at the time the order was placed is my only issue, and it isn't that it is a small company like pioneer... it is Swedish match products... 2 of their most common ones, that is my only problem.. i fully understood that the coola was going to be delayed and was fine with that, at the time of the order it showed them having 500+ of N&J and RL in stock then the day the coola comes in i don't get an update on the order. i look at the site to find that they are out of N&J and RL and it is going to be an additional week before they get the stuff in. after seeing this i looked up my order and it is still pending.. i really don't mean to sound like an ass, i just would have thought a company would do a little better in regards to inventory management, but thats just my 2 cents.Comment
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You'd think. Hard to imagine that 500 if those two products moved out in a week. I can imagine a system where orders are sequestered until complete but it would take a lot of additional warehouse space to implement along with several more employees. Doubt we'll ever see it.Originally posted by Connavar View PostComment
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Originally posted by Darwin View Post
Bull... We're not talking about a Walmart or Target sized warehouse
that are pretty much 24/7 operations.
Post-PACT business must have seriously slowed down their business
and poor customer relations does not help their situation; there are
already a number of posters here at Snuson who have found most of
their needs met elsewhere with little difficulty.
I realize Northerner is not an American company (who is these days?)
but since they are attempting to establish an American presence I'd
like to see them succeed. But they cannot expect that the ways of
their past will carry them forward quickly enough to overcome the
exodus of even their staunchest supporters if needs are not met.
Many of us complain about dealing with overseas support desks. That's
basically what we are dealing with here. All indications are that the
Helpdesk, along with the ordering system(s), are geared toward Swedish
hours of operation. As of the time of this posting it's around 8pm in
Sweden ... after business hours. Orders placed now, Helpdesk inquiries
sent now, won't be tended to until morning Swedish time. Hmmm, gotta
wonder how many bodies actually work out of the PA warehouse.
Now, if I'm wrong about any of this, maybe Frank can set the record
straight. Or maybe the mystery guy who replaced Fred!
Just sayin'.Comment
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