snus.de - shipping time?

[Jean78]

I feel I owe a last update on my order at snus.de

First the positive:

1: I received my snus a couple of minutes ago and right now I'm enjoying a Thunder Frosted portion.

2: The snus is in perfect condition and was shipped secure in a bobble envelope.

Second the negative:

1: snus.de is the slowest company I have ever done business with. The site says "ships in 24 hours", but that's just words. It took five days before shipment. I've ordered snus "in stock". Second the shipping time is endless long. The shipping confirmation was in my inbox Friday evening and the snus was six days to get from Sweden to Denmark. I have ordered snus by Swedish Post some times now and I have never experienced more than two or three days waiting time. My guess is that snus.de send the shipping confirmation Friday and the snus Monday. There are no stamps on the envelope to back this up.

2: snus.de do not answer email. I have mailed five times to be sure that the would send the snus. Both at shop@snus.de and contact@snus.de and not once has the guys taken the time to answer my question. This is bad, very bad, customer service.

Next time I need to order snus I will try snus2.se instead. I don't now it it helps, but it's worth a try.

This in only on customers experience so please don't take this as a review of the site. I know there are plenty happy snus.de customers here at snuson. I'm just not one of them.

Have a nice day ya'll...

/Jean

[pris]

Jean, don't want to dampen your expectations but your experience at snus.de was roughly the same of mine at snus2.

I trust you've read about Northerner's new EU 'chew' shop?

[muddyfunkstar]

I also found snus.de to be quicker than snus2.

[Jean78]

I just counted my snus and one can of Montecristo is missing. The "roll" only has nine cans. Christ. Never snus.de again. NEVER.

[Jean78]

@pris

Northeners new chew shop? What's that and where can it be found?

I mailed snus.de about the missing can. I have no hops at all for an answer.

[muddyfunkstar]

Jean, it's the same northerner as before, you just have to tick a box that says you will chew your snus. Legal loophole *taps nose, winks*

[Jean78]

Thanks, muddyfunkstar...

I always chew my snus ;-)

[Jean78]

Just a quick update:

Mike from snus.de answered my emails. First request on shipping time and later on the missing can of Montecristo. The missing can was send immediately and I received the can today.

Now I just wish that Mike had answered me quicker the first time so that this thread did not exist.

/Jean