Northener, do you actually give a shit about your customers ?

[Micheltn]

I orderd $200 worth of Snus with the Northerner. All with status 100+ in stock. I added a Icetool, because I always wanted one. Also IN STOCK. This was 2 days ago.. and I ordered before noon. ALSO I paid $40 for NEXT DAY delivery within Europe. Now the order is still " pending " . They don't react to my efforts in contacting them, and they don't have a phone number. So Northerner, I hope you might read this and clean your act up! It says on your website you react to messages within 6 Hours, no you don't... I always have these issues with the European Northener, never when I order from the US warehouse. WAKE the F*ck up sweden!

Sorry, but this pissing me off, and it's VERY BAD customer service.

[Micheltn]

They have just send me " Sorry for the Delay, order will be shipped today "
Well, apologies accepted - But fix ur communication.

[Frosted]

Personally, I don't understand why they find it so difficult on the communication side or the 'in stock/out of stock' issue. I can't say that it's bad for business because we in Europe are pretty much at Northerners mercy. Northerner could be great but seems on occasion to prefer to be average or below in their customer attitude.

What I know from experience is that if you order an icetool, you can be waiting up to 3 months for it. They must be ordering them in from Icetool when they receive your order.
If most of your order is in stock and one item is not in stock, it can take a while for your order to be shipped.

I've only had two orders from Northerner that were a disaster, so the majority of my experience has been good - but every time I order with Northerner, I feel slightly nervous that I won't get my supply before my old one runs out. I always order when I've got a full roll left in the fridge.

[snusar1988]

I orderd $200 worth of Snus with the Northerner. All with status 100+ in stock. I added a Icetool, because I always wanted one. Also IN STOCK. This was 2 days ago.. and I ordered before noon. ALSO I paid $40 for NEXT DAY delivery within Europe. Now the order is still " pending " . They don't react to my efforts in contacting them, and they don't have a phone number. So Northerner, I hope you might read this and clean your act up! It says on your website you react to messages within 6 Hours, no you don't... I always have these issues with the European Northener, never when I order from the US warehouse. WAKE the F*ck up sweden!

Sorry, but this pissing me off, and it's VERY BAD customer service.

same here with this "snuson"-OnlineShop...

[sgreger1]

same here with this "snuson"-OnlineShop...

I just ordered from the Snuson shop and it was pretty legit, ordered it and it was shipped out the next morning, came in about 7 days. My only gripe was that they didn't give the 5% discount that your supposed to get for having a certain amount of forum points, but other than that the experience was as good as anywhere else.

Also I noticed your ciggy, are you a redditor?

[clint404]

Northerner forgot two cans of snus in my last order...and I mean LAST order. Is there actually an honest company out there who ships within 24 hours?

[jagmanss]

Northerner forgot two cans of snus in my last order...and I mean LAST order. Is there actually an honest company out there who ships within 24 hours?

Yes! Yes there is... SnusCentral....

[Crow]

Is there actually an honest company out there who ships within 24 hours?

I've never ordered from the Northerner. There are a lot of bad experiences reported on this forum, and that makes me nervous.

MaKe Webo. I had an issue with my first order (most of the cans arrived damaged [UPS' ****-up], and I was missing a prismaster). They were quick to respond and they went out of their way to make sure I was satisfied by sending another package. They replaced all cans and gave me the prismaster. Shipping was very fast, and they were sincerely apologetic about the problem. They make customer satisfaction their top priority, and that's why I shop their stores exclusively.

http://www.buysnus.com
http://www.premiumsnus.com

Both stores are owned by MaKe Webo.

[EricHill78]

I trust Make Webo with all my orders..

Does anyone know what make Webo actually means?

[Mill]

Snuscentral is also the same group, albeit indirectly, as Buysnus and Premiumsnus.

Will keep ordering from all - all four including Northerner - but have to admit that Northerner the last nine months or so is a far cry from the Northerner of a year and a half ago.

The changes have not been positive and I hope they get it together as I would like to see them grow, along with snus use, in the US market.

Communication seems to be the major complaint.

[Mill]

The very few times I have communicated with both Buysnus and Premiumsnus the answer has been within twenty or thirty minutes provided my questions is sent bus hours Swedish time. Can't ask for more than that.

Special kudos to Premiumsnus...I have ordered and received an e-mail within minutes with a sorry, that they are out of something, asking if I would like to change my order (ordered Friday Swedish time) or delay shipping until Monday.

I've never ordered from the Northerner. There are a lot of bad experiences reported on this forum, and that makes me nervous.

MaKe Webo. I had an issue with my first order (most of the cans arrived damaged [UPS' ****-up], and I was missing a prismaster). They were quick to respond and they went out of their way to make sure I was satisfied by sending another package. They replaced all cans and gave me the prismaster. Shipping was very fast, and they were sincerely apologetic about the problem. They make customer satisfaction their top priority, and that's why I shop their stores exclusively.

http://www.buysnus.com
http://www.premiumsnus.com

Both stores are owned by MaKe Webo.

[EricHill78]

I haven't tried premium snus yet but I'm using them next.. their prices are awesome.