Still pending and it's the weekend now.
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Shipped today.Comment
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O.o Northerner website is down.... IM SCARED :*(Comment
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It is indeed!Comment
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Yeah! I notice that too and has been down ever since I started to check about 4 pm today, Could have been down longer than that, IDK..... But...Originally posted by Jbb
Hopefully and everyone keep your fingers crossed that it's because they got all the stock in and are updating the site.... It's alot of snus stock to update and maybe they had to shut it down to update...Comment
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[root@host64]# nslookup northerner.com
;; Got SERVFAIL reply from 8.8.4.4, trying next server
;; connection timed out; no servers could be reached
[root@host64]#
### Validating my nameservers (actually googles nameservers)
[root@host64]# nslookup snuson.com
Server: 8.8.4.4
Address: 8.8.4.4#53
Non-authoritative answer:
Name: snuson.com
Address: 78.138.97.4
[root@host64]#
getsnus.com works. Hardly ever see a popular shopping site's dns just stop. Could be a lot of things but i am curious.Comment
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Looks like northerner.com is back up.Comment
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Yup... Still no snus stock tho *SOBS* if i get cancer from us dip ima sue northerner xDComment
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I will have an update on this tonight......stay tuned. I've been working on resolving the situation for days now, and I'll explain everything tonight ;-)Comment
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I gave up on Northerner a long time ago ... Long time deliveries, constant soon to expire products, slow costumer service ... And pretty high prices compared to other websites. I give them credit for the wide range of products that they offer though.Comment
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I've been sitting here for a month waiting for them to get ANYTHING in stock. I see today they got a ton of general orignal los in stock but still nothing else. I'm not going to put in an order for rothbrix or something thats wintergreen which is pretty much all they have.Comment
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We are all ears!Originally posted by rickcharles606
I hope the problems have been resolved and that this will be good news.................the world of snus is long over due some good news!When it's my time to go, I want to die peacefully in my sleep, like my uncle did....... Not screaming in terror like his passengersComment
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Damn..............guess Customs got Rick tooWhen it's my time to go, I want to die peacefully in my sleep, like my uncle did....... Not screaming in terror like his passengersComment
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It might have been those damn gypsies that got him....Originally posted by SnusdogComment
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LOL...nope, neither. Our dog went into labor today and I helped her deliver two BIG pups and I've been preoccupied with them tonight, lol. Okay, here's the lowdown:
As everyone knows, we have to import our snus into the US and when done legally, it has to go through a bonded warehouse and must clear customs, FDA etc. Our last 5 shipments have been sitting in a UPS bonded warehouse in Philly for three weeks waiting for the bonding company to issue us a new continuous bond. Normally, we purchase a single entry bond and the shipments clear pretty quickly...and no problems. However, our shipments have been getting larger and larger, especially now that the distribution is really growing. Due to the size of our last several shipments, the bonding company refused to issue single entry bonds, and required us to buy a continuous bond. The problem is that they didn't tell us until the snus had been sitting there for a week and our warehouse was out of snus. Once we finally found out what the hell the problem was and where they were holding our snus, I was able to get all the paperwork handled.
The bond has been issued, and our product should be released tomorrow and the warehouse FULLY stocked by Thursday or Friday...barring any FDA shenanigans, which I don't expect. I hate that we have to jump through these hoops and our competitors don't, but that's the price we pay so that we can be in the game for the long haul. I know that many of your are very frustrated with Northerner....well, guess what, we're frustrated too, because all we are trying to do is be completely above board and do everything by the book. I know it seems that we're slipping a bit, and I'll agree that we've dropped the ball on certain issues, but we want nothing more than to continue growing and working towards getting better in every area. We have many irons in the fire, many (most) I cannot discuss, but when things break...all will become clearer for our snus community bretheren.
I've heard many comments about "the behemoth Northerner" or "greedy corporation"...nothing could be further from the truth guys...we're a small freaking company, lol. I always laugh when I read something like this. Sure, Frank is very industrious and he's in business to make money..who isn't? We are the David, fighting everyday against the Goliath's in the US...and we do it to provide the US market with a variety of snus brands, so that when they stop (and they will) internet sales of tobacco...we won't be stuck with just General brands.
I want to apologize for the company and the product shortage...but sometimes things like this happen that are out of our control. The sad part is that our customers end up suffering. Regardless, I need everyone to know that we're working on some programs that we'll implement to make it up to you...our clients. Because without you guys/gals...we're nothing, and Frank and I above all...know this. I will personally do what I can to help each and every person that has a problem, so come to me and let me know if you don't get a response from our customer service reps. Even though we don't own SnusOn, and we don't by the way, you all feel like family to us. We always want to ensure that you guys are taken care of properly.Comment
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