Experience ordering from Northerner shipping to China

[HongKongHuey]

Hello all,
Firstly I am glad to see this forum exists.

I just joined this site today because I think I may have some trouble with www.northerner.com. I have been living in China for about 5 years and usually bring my chew back from the u.s.a when I visit for business. However recently I have been making fewer trips to the states and am forced to order online.

Here is my issue:
I ordered about $300 dollars worth of chew (60) cans for the first order to see how it goes. they withdrew the money from my credit card but the order is still pending. I have wrote to them twice regarding the status of my order and have no heard a reply. They say their average response time is 5 hours but, its been 2 days and i have heard nothing.

I ordered from the u.s. store.

has anyone had a similar experience?
does anyone else have chew sent to China from northerner?

[Snusdog]

HKH,

Welcome to the forum mate!!!

Northerner usually responds in 3-5 hours.............unfortunately they are not earth hours............they are closer to the hours on Jupiter

I would give it another day or two and drop them another line (and repeat every 2 or so days until you get a reply)

In the meantime......you might check your order..........are all the items you ordered in stock?...........if not that is probably the reason behind the holdup

Otherwise it might be a banking issue

Shipping will not factor in until the item is actually sent (or you get a notice that they cannot ship to China and your card has been refunded).........however the good news is.....if they were not able to ship to China....the site would have kicked the order out and not let it be completed.....

So in all likelihood it is a stock issue......maybe a slow banking process.............regardless keep us posted

[Ansel]

does anyone else have chew sent to China from northerner?

Don't know about from Northerner but there was these guys...

http://www.snuson.com/forum/showthre...Shanghai-China

[precious007]

It's recommended that you use UPS buddy to China

I have lost a nice order recently with Northerner (a couple dozen cans of dip), because I used normal postage.

I posted on their facebook page and got a single response (to mail their customer support, which was useless)

It's not their fault I know, but do use UPS on large orders. (to avoid risks of loosing your hard earned moneyz)

Orders made by normal mail from US can take up from 30 - 60 days sometimes (it's weird but it happened to me a couple of times)

[HongKongHuey]

Thanks for the response guys. I got a reply from Amy at Northerner. She explained they don't work on weekend. So orders taken over the weekend get shipped out on Monday... Must be nice taking days off.The order has still not arrived, It was shipped out on 11th and 12th. I will keep you posted.Thanks Snuson community

[Crow]

The problem should be resolved shortly (unfortunately, it's not always in a timely matter [according to other user's personal experiences; not mine]).

I recommend http://www.buysnus.com for your future purchases.

Then, there's always http://www.odenssnus.com

[HongKongHuey]

I had another problem with www.Northern.com

I ordered on special buy 10 get 10 free of the Jakobsson's melon.. I only ordered it because of this promotion and they sent me only 10 cans.NO FREE cans.

Has anyone else had this problem with them? ordering on promotions?

I have spent 500 dollars with them this month.. You think they would value my business

[OregonNative]

Are you living in Hong Kong (I would assume so because of your name), or Mainland? I'm over in mainland, and shipping is very unreliable with anything except UPS.

[HongKongHuey]

I am living in Xiamen, mainland.
I apparently its my fault. I clicked on the photo then did not read what I was ordering. I just added to cart and bought it. but somehow it changed to jakobsson's melon.

I feel the northern "Amy" has treated me pretty coldly. I will no longer use there services. They can't provide tracking number for shipping, their customer service is crap. I will gladly pay more for a friendly and helpful CS..

Can anyone recommend another site?

[OregonNative]

I am living in Xiamen, mainland.
I apparently its my fault. I clicked on the photo[ATTACH=CONFIG]2178[/ATTACH][ATTACH=CONFIG]2179[/ATTACH] then did not read what I was ordering. I just added to cart and bought it. but somehow it changed to jakobsson's melon.

I feel the northern "Amy" has treated me pretty coldly. I will no longer use there services. They can't provide tracking number for shipping, their customer service is crap. I will gladly pay more for a friendly and helpful CS..

Can anyone recommend another site?

Hey cool, I was just in Xiamen a month or two ago.

I'm sorry that you had a bad experience with northerner, I've always had great service. You could try buysnus.com or snuscentral.com. Both are great.

[HongKongHuey]

Xiamen, is great city to live in here in China. I see you are from Oregon. I lived in Portland for about 3 years before I came to China.
Where you from in Oregon?

[OregonNative]

Xiamen, is great city to live in here in China. I see you are from Oregon. I lived in Portland for about 3 years before I came to China.
Where you from in Oregon?

I'm from Portland, Oregon.

I agree, Xiamen is a lovely city. I was able to walk around the university, and enjoy a stroll on the beach. I took my girlfriend over to Gulangyu island as well. It's a lovely place, and if I work in China again after the military, I'd love to work in Xiamen. No offense, but the food isn't anywhere as good as our food here in Chengdu .

I've spent most of my time in Chengdu, Sichuan Province, and Guiyang, Guizhou province.

[Skell18]

[QUOTE=OregonNative;478408]I'm from Portland, Oregon. QUOTE]

Go Blazers!

[OregonNative]

[QUOTE=Skell18;478409]

I'm from Portland, Oregon. QUOTE]

Go Blazers!

HELL YEAH!

[Premium Parrots]

I suppose I wouldn't mind shipping to china. But I'd like to try maybe a small order of maybe 2 rolls to see how it goes. 'Usually the max I like to ship overseas is 4 rolls. Anything over 4 lbs thats going overseas costs a ton xtra in shipping. If any of you want you can go to the tobacco exchange here on snuson and check it out then PM me for more details. Theres no reason why my stealth but legal method shouldn't work. Actually, after thinking about it it should work better. In either case....good luck