Northerner - they really do suck!
Many of you will recall my first post in this forum where I asked for help sourcing some snus in ATL. I get deliveries from online vendors (for other stuff besides snus!) probably twice a week and have done so for years. I do most of my shopping for my family and I online. I'm quick to compliment (Amazon, for example) and equally as quick to criticize. Here is my experience with my very last Northerner order in case any of you are thinking of using them. I can't believe how inept and sleazy this outfit is.
Tuesday, Oct. 23rd - Late at night and I place my order with 2 day shipping, so that it will arrive Friday (when I'm home). Product is shown as in stock on their site.
Thursday, Oct 25th - Suddenly realize that I've not received a UPS shipping notice and send them an email using the "Contact Us" function on their site. On the same day, they charged my card even though they did not have the product to ship yet.
Friday, Oct 26th - No response to emails, and I find the Help Desk function on their website. I get an answer in minutes telling me the product is out of stock. Funnily enough, it still shows on their site as being in stock. I ask for substitution and that I expect the order on Monday. No response. A few hours later, I send another request - this time I want the order cancelled and a full refund. No response. This is the same day I discover this forum as well as buysnus.com.
I let things ride for a couple of days with no response from Northerner.
Wednesday, Oct 31 - I again ask for a refund, and further state that I will refuse any delivery attempt now. No response.
So guess what I freakin' got today (Thursday, Nov 1)? An invoice as well as a UPS tracking number!!! WTF! What a scummy, no good, dirtbag business. I figure the best way to handle now is to refuse delivery and to dispute the charges. Can anyone see a downside to this or a better way to handle?
On the flip side, my order from buysnus.com came in on-time and without hassle. They are definitely on my 'approved source' list going forward. I even got a decorative tin can and a free pen to boot!
To quote another thread, kiss my butt Northerner!
Tuesday, Oct. 23rd - Late at night and I place my order with 2 day shipping, so that it will arrive Friday (when I'm home). Product is shown as in stock on their site.
Thursday, Oct 25th - Suddenly realize that I've not received a UPS shipping notice and send them an email using the "Contact Us" function on their site. On the same day, they charged my card even though they did not have the product to ship yet.
Friday, Oct 26th - No response to emails, and I find the Help Desk function on their website. I get an answer in minutes telling me the product is out of stock. Funnily enough, it still shows on their site as being in stock. I ask for substitution and that I expect the order on Monday. No response. A few hours later, I send another request - this time I want the order cancelled and a full refund. No response. This is the same day I discover this forum as well as buysnus.com.
I let things ride for a couple of days with no response from Northerner.
Wednesday, Oct 31 - I again ask for a refund, and further state that I will refuse any delivery attempt now. No response.
So guess what I freakin' got today (Thursday, Nov 1)? An invoice as well as a UPS tracking number!!! WTF! What a scummy, no good, dirtbag business. I figure the best way to handle now is to refuse delivery and to dispute the charges. Can anyone see a downside to this or a better way to handle?
On the flip side, my order from buysnus.com came in on-time and without hassle. They are definitely on my 'approved source' list going forward. I even got a decorative tin can and a free pen to boot!
To quote another thread, kiss my butt Northerner!
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