Nothernerns Prices & Customer Service Has Greatly Improved

[Andy105]

At the beginning of this month, was the first time I'd ordered from Northerner in ages. I just opened my mail, and found a bill from UPS for $8.00, for Customs Duties and Brokerage charges for my last order. It only lists two cans of Old Ving. Sure hope a bill for the other 20 cans isn't on the way. Don't know if this is something new, but I've never seen this when ordering from elsewhere.

[Premium Parrots]

At the beginning of this month, was the first time I'd ordered from Northerner in ages. I just opened my mail, and found a bill from UPS for $8.00, for Customs Duties and Brokerage charges for my last order. It only lists two cans of Old Ving. Sure hope a bill for the other 20 cans isn't on the way. Don't know if this is something new, but I've never seen this when ordering from elsewhere.

you can toss that in the bin. That was paid for by northerner. UPS can't keep their own shit straight. If you really care go ahead and call them about it. I've gotten a few of those from UPS when ordering from several of the vendors. I toss em and never hear again from UPS. If you go to northerners and buysnus websites somewhere you will see that they state they are paying for this and if you get a bill from ups to contact them and they will sort it out...or toss it out.

In short, that's a UPS problem. You have already paid those fees. That's why the shipping costs with the vendors went up so much a few years ago.


I always get that bill when GN sends me snus. I toss em.

[Thunder_Snus]

Wow!

I didn't expect to see so many SnusOn members roll over to have their tummies tickled once more after having been kicked in the balls so many times.

This is the sort of post I would expect to be seeing if SnusOn were about to start selling advertising in fact.

Having said that - my last order to Northerner for 3 cans of Jakobssons Dynamite and 2 cans of dip got to me in the UK within about 2 weeks with no errors or out of date cans. But I'm not about to start singing Hallelujah.

Squeezy I don't think I will be an easy convert back, but they have something I want that my current provider does not have. I don't think it's any secret that almost every member on here loves odens and here I am probably a year after it was made having never tried burned apple or the reincarnation of ginger/lime or even plain lime for that matter because buysnus doesn't have it. I wasn't even aware of some of these snuses because buysnus does not have them. I can't throw buysnus under the bus, they were there for me when I felt i couldn't trust northerner anymore. Honestly speaking if buysnus has the same variety and was just a little more expensive i would stick with them no questions. They truly have my loyalty, but they do not have the same variety.

Just touching on northerner though, I will admit i was the instigator in getting members here riled up about northerner. What they have done to some of us in the past really is not something i think I can ever look past, but I am always willing to give a second chance, which is really how most people describe the american dream (especially when they get into trouble.) But people still bought ipads when working conditions were revealed and even more after the CEO of apple went there and basically said "this sucks, see ya." People don't hold a grudge against other companies with similar stories either. Noone remains untrustworthy to germany because of all that hitler stuff. With all that in mind why can't I give northerner another chance? If it was buysnus = northerner with slightly higher prices i would remain loyal, but northerner has what i want and what buysnus can't provide. Unless that changes by the time i place another order then northerner will get another shot at my business. And it won't take one ontime no missing cans order for them to gain my loyalty back. It will be a long road. But I'll be willing to atleast give them a shot.

[WickedKitchen]

Hmmm. Like others have said I haven't used Northerner for years but back in the day (before PACT) I swore by them. I've used another site exclusively since then but I'll have to give it another look. I just got an order in so it will be months, but alas I will give them another shot. Their selection was always the best I've seen but the customer service from their competitor has been great. That being said, I never really had a problem with Northerner's CS. In fact, there was one time they sent me a roll of something I didn't order. They followed it up with the proper roll and allowed me to keep the other one free of charge. I was blown away.

PACT got me to switch, but I haven't even looked anywhere else as I've been happy and loyal. I would like a larger selection though...we'll see.

[Andy105]

you can toss that in the bin. That was paid for by northerner. UPS can't keep their own shit straight. If you really care go ahead and call them about it. I've gotten a few of those from UPS when ordering from several of the vendors. I toss em and never hear again from UPS.

In short, that's a UPS problem. You have already paid those fees. That's why the shipping costs with the vendors went up so much a few years ago.

I always get that bill when GN sends me snus. I toss em.

Ok, thanks PP. First one I've seen, I'll let it ride and see what happens. Hey, how bad-ass could guys in brown shirts be....oh yeah, but that was Germany...

[chadizzy1]

you can toss that in the bin. That was paid for by northerner. UPS can't keep their own shit straight. If you really care go ahead and call them about it. I've gotten a few of those from UPS when ordering from several of the vendors. I toss em and never hear again from UPS. If you go to northerners and buysnus websites somewhere you will see that they state they are paying for this and if you get a bill from ups to contact them and they will sort it out...or toss it out.

In short, that's a UPS problem. You have already paid those fees. That's why the shipping costs with the vendors went up so much a few years ago.


I always get that bill when GN sends me snus. I toss em.

Yeah I get those every few months for the past few years, never paid a single one, always throw them away, and nothing has happened.

[squeezyjohn]

I know where you're coming from PP ... but by every rule I've ever known in my life they still owe me over $200 in either refunds or snus that is in a condition fit for human consumption.

If time is money, I have wasted more time trying to get satisfaction from their so-called support system than the snus is actually worth. And companies that allow people to not get satisfaction by essentially calling their customers liars and demanding that they spend hours wading through old correspondence in order to resolve a problem that was quite obviously created by the company are absolutely not to be trusted by ANYONE.

I was conned before by a representative here on SnusOn in to committing more of my very precious time proving to them that I had received goods that were unfit for purpose. This representative promptly disappeared just after it became apparent that I wouldn't get any kind of resolution from Northerner yet again.

I cannot watch people saying that this company is reputable ... they are not ... a reputable company provides a service ... and when it goes wrong, they make good on the mistakes. Northerner have never been anything other than obstructive in making good on the last big order I placed with them ... and I will not stop saying that until they actually refund me or send me the 3 rolls of General Extra Strong and 1 roll of Nick & Johnny portions I had to put in the bin.


They did it to me ... they can do it to you ... because as far as I'm concerned - that's the kind of company Northerner are.

PS: Please scroll down the thread to read other posts by myself which detail how Northerner have rectified the situation mainly as a response to this thread itself and the generous help of Premium Parrots.

[Premium Parrots]

I know where you're coming from PP ... but by every rule I've ever known in my life they still owe me over $200 in either refunds or snus that is in a condition fit for human consumption.

If time is money, I have wasted more time trying to get satisfaction from their so-called support system than the snus is actually worth. And companies that allow people to not get satisfaction by essentially calling their customers liars and demanding that they spend hours wading through old correspondence in order to resolve a problem that was quite obviously created by the company are absolutely not to be trusted by ANYONE.

I was conned before by a representative here on SnusOn in to committing more of my very precious time proving to them that I had received goods that were unfit for purpose. This representative promptly disappeared just after it became apparent that I wouldn't get any kind of resolution from Northerner yet again.

I cannot watch people saying that this company is reputable ... they are not ... a reputable company provides a service ... and when it goes wrong, they make good on the mistakes. Northerner have never been anything other than obstructive in making good on the last big order I placed with them ... and I will not stop saying that until they actually refund me or send me the 3 rolls of General Extra Strong and 1 roll of Nick & Johnny portions I had to put in the bin.

They did it to me ... they can do it to you ... because as far as I'm concerned - that's the kind of company Northerner are.

sorry mate. tho I am not a northerner rep I will see what I can do to get this sorted out for you. Its been a long time since that happened and I think I know of the northerner rep you are referring to....and he isn't at northerner anymore. THAT may be the reason it was never resolved. Keep that in mind.....and this as well, northerner wants to keep their customers happy and when there is a problem they will work to get things in order.

That happened around PACT, that rep was with northerner for a very short time and his actions [or inactions] contributed to his leaving northern. Seems to me that your issue kinda fell thu the cracks. If you didn't continue to pursue the issue with another rep from northerner then they didn't have a clue it wasn't already taken care of. I'll work to see if that can be fixed for you. PM me an order numbers and the contact info. Give me a few days to follow thru for you. Once its brought up to the people in charge I think you will be happy. I can't guarantee it. But I will try for you.


edit; I have the first message sent. Get back to me with that info Squeezy so I have it ready to send off for you.

[Premium Parrots]

OK again, this thread is about how northerner is improving by way of pricing and customer service etc. If you have had a problem with them IN THE PAST I'm sure you have already posted that info on the site, if not then please start another thread. If you already posted your problem in another thread you may revisit your complaint in your original thread and bump it if you want. We aren't rehashing old problems here. Take it to the old thread please.

@ squeezy I remember that you had a problem but I thought it was fixed long ago. I'll work on that after you send me the info I need. thanks

[Premium Parrots]

HA the laws/regulations/approvals or whatever must be changing almost day to day. A few months ago I noticed that northerner wasn't allowed to ship to Georgia.....and boy was I bummed. Yesterday I placed an order and I noticed that they can now ship to Georgia. Tho I haven't moved to GA yet I did have a concern for the future. Now I'm not so concerned. Weird tho.

[Thunder_Snus]

Kind of off topic question. I see northerner offers romeo y julietta cigars....but we can't get the snus by them here? I'm guessing there is an explanation I'm just curious.

[Premium Parrots]

Kind of off topic question. I see northerner offers romeo y julietta cigars....but we can't get the snus by them here? I'm guessing there is an explanation I'm just curious.

cigars and any tobacco from cuba is not allow to be sold in the USA. Those Romeo & Julietta cigars are from the Dominican Republic and are legal to sell in the USA. I still have a few authentic and aged R & J Churchills here for sale tho. hint hint.

[Thunder_Snus]

cigars and any tobacco from cuba is not allow to be sold in the USA. Those Romeo & Julietta cigars are from the Dominican Republic and are legal to sell in the USA. I still have a few authentic and aged R & J Churchills here for sale tho. hint hint.

My question is why can't we get the romeo y julietta snus then. Not too interested in the cigars other than maybe to get a box to share as a gift with some friends that will graduate soon.

[Premium Parrots]

The snus is made from tobacco from Cuba therefore those of us in the USA are forbidden from purchasing them. The cigars that northerner have are not from Cuba, therefore we can buy them


If you want to buy the cigars northerner has advertised I'm sure you can find them somewhere in the USA, as they are prohibited. If you want the real thing....think....black/grey market.

A bit of history.....When the 2 brands of snus made from Cuban tobacco were first introduced we could all buy it. Then the government found out and pressured the snus vendors not to sell it to the USA. ;(
But you can still get that as well. Again...think...black/grey market.

[Thunder_Snus]

The snus is made from tobacco from Cuba therefore those of us in the USA are forbidden from purchasing them. The cigars that northerner have are not from Cuba, therefore we can buy them


If you want to buy those cigars I'm sure you can find them somewhere in the USA. If you want the real thing....think....black/grey market.

Detroit?