Ordering from Odenssnus.eu

[joserra]

Hi everyone! This post is for GN Tobacco Sweden AB. As I cannot send him a PM, I had to post it.

I have a problem ordering from Odenssnus.eu and I thought you could help me. I'm trying to place an order, I introduce my credit card info but when it starts processing the payment, something fails and I cannot place the order. I have tried on several web browsers and different computers and nothing works.

The order will be shipped to Spain and I'm using a mexican credit card to pay. I don't think the card is the problem as I have made several orders from SnusCentral and haven't had any problem, so my guess is that the problem is with the payment site.

I really hope you can help me, I want to try a bunch of Odens snuses (ordering a few kits). The thing is that the order has to arrive at most on June 10th.

Do you know what might be happening? I would be really glad if you could help me with my order.

Thanks GN Tobacco Sweden AB or anyone who might know what's happening.

[joserra]

Correction: July 1st (not June 10th)

If anyone has had this problem before or can help me (not only GN), I'd appreciate it.

[Burnsey]

Shipping a credit card purchase to a second address (that is not the one that the credit card statement is sent to) could be the problem. I recall at least one site that required the first purchase to be sent to the billing address of the CC.

[Snusdog]

You might call the credit card company and verify the purchase as legitimate......it may in fact be something on their end........or what Burnsey said just above might very well be the issue.........which might require the customer service on the Oden's site to help resolve

[GN Tobacco Sweden AB]

I am here Joserra send a mail to Alexander@odenssnus.se he will fix it... If not stress me.

[joserra]

I am here Joserra send a mail to Alexander@odenssnus.se he will fix it... If not stress me.

Hey man, thanks for the quick response! Apparently, I cannot send an email to that address

"Delivery to the following recipient failed permanently:

Alexander@odenssnus.se

Unknown User"

Seems like I'm doomed and will not be able to try those Odens products

Thank you Burnsey and Snusdog for your responses!

[GN Tobacco Sweden AB]

Hey man, thanks for the quick response! Apparently, I cannot send an email to that address

"Delivery to the following recipient failed permanently:

Alexander@odenssnus.se

Unknown User"

Seems like I'm doomed and will not be able to try those Odens products

Thank you Burnsey and Snusdog for your responses!

Then send email to gevorg@gajane.se

[joserra]

Then send email to gevorg@gajane.se

Thanks man, this e-mail address worked. I'll let you know what happens

[tom-k]

I ordered mine on the 4th July and I still haven't received the usual "your order has been handled email" I will leave where I am on Tuesday and not be back for 6 months. Do they always send the handled email or could it have been despatched without that?

I don't want my snus to rot whilst I am away as it wont be able to go into the fridge. A week to not even send the snus is a bit much in my eyes.

[Frosted]

I ordered mine on the 4th July and I still haven't received the usual "your order has been handled email" I will leave where I am on Tuesday and not be back for 6 months. Do they always send the handled email or could it have been despatched without that?

I don't want my snus to rot whilst I am away as it wont be able to go into the fridge. A week to not even send the snus is a bit much in my eyes.

I think there might be a few problems for some reason. I think they've temporarily disabled their Facebook page. You will definitely get your snus though....but I'd say it hasn't been sent yet.

[alopezg1]

hmm i was just about to place an order

[GN Tobacco Sweden AB]

The problem is that our shearspine system has crushed... It's lång story but who ever order or will order going to get there snus

[GN Tobacco Sweden AB]

I ordered mine on the 4th July and I still haven't received the usual "your order has been handled email" I will leave where I am on Tuesday and not be back for 6 months. Do they always send the handled email or could it have been despatched without that?

I don't want my snus to rot whilst I am away as it wont be able to go into the fridge. A week to not even send the snus is a bit much in my eyes.

Tom i am not sure that we haven't send it might be that we have send, because of sister crush we have to do everything manually and it's lots of orders

[Frosted]

GN....Alexander and Karen...thanks for sorting out my order today. It is hugely appreciated.
I wasn't aware of the exact nature of the problem so good luck.

Will you tell us when everything is normal GN?

[GN Tobacco Sweden AB]

GN....Alexander and Karen...thanks for sorting out my order today. It is hugely appreciated.
I wasn't aware of the exact nature of the problem so good luck.

Will you tell us when everything is normal GN?

Frosted hope till end of next week