Is it normal for Northerner to take 13+ days to even ship?

[simplesmoke]

First if there is any Northerner support staff that posts here, my order # is 8000046161

I placed an order for over 450.00 of Snus on 03/06/15.

Everything I ordered showed in stock in the USA location.

It is now around 13 days and all my order shows is processing. My credit card was charged on the day I ordered.

I sent an email through the contact us form the other day on the website, but did not get a reply back yet.

Can anyone help me out?

Thanks

[codyg140]

Frida@northerner.com

that's the rep from northerner who posted here most recently that said they would help.

and I've had this happen once before.

[simplesmoke]

Thanks!

I sent an email and hope I get some reply with an explanation.

Today my order # above was changed to COMPLETE. But nothing shows as shipped.

[fridanortherner]

Hi!

I'm truly sorry about the delay. I can see that your order haven't went through the system correctly. I have now completed the order and you will get your products next week.
Sorry for any inconvenience caused.

Sincerly
Frida at Northerner

[simplesmoke]

Great, thanks.