In a different post , ( http://www.snuson.com/viewtopic.php?t=6106 ) I listed my purchases of my very first snus orders . I couldn't order from getsnus last night , their age verification software couldn't verify me and told me to call to order . .......... :x I even went to the software manufactures ( IDology ) website to see if I could verify directly with them if you were having a problem , no dice . I would think that IDology , providing a service like that , would allow a person to verify or provide them needed info to avoid or remedy a situation like this .
Sooooooo ... I just got off the phone with getsnus.com . Gave them my info and the girl said it isn't verifying me . Well no shit , I just told you that was the reason I was calling . So she sends me to a customer service rep . Same thing , now this lady tells me I need to fax a copy of my DL to them to prove I say who I am . I told her that it honestly was not worth the hassle when I was already getting snus from Northener and buysnus . I explained that I wanted to try them out because they were an American company and I would rather give them my money than a foreign company . Now she is starting to get a very annoyed tone about her . Continues to tell me that this is the only way they can verify my age since their software program can't . I told her I didn't really see the problem when you have to be 18 to have a credit card issued in your name . I also asked her if they were aware that the state of Michigan requires all tobacco deliveries to be signed for by an adult . They were aware of this and it still does not mater . I told here that I appreciated her time and even though I was looking forward to ordering my 15 cans of snus from them , I would have to take my business elsewhere . She says , fine whatever then .... click :shock: :shock: :evil:
This must be a personal preference for them to do this . And I commend them for it . But when the software they use is flawed and they lose business because of it , I just have to scratch my head ... If this happens with just 5% of potential orders , they could stand to lose a fair amount of money . Not a sound business practice in my book .
I have been ordering tobacco online for well over 10 years now . I have bought between 100 - 150 boxes of cigars from more online stores than I can remember , 99% of them located in the USA . This is the first time I have ever been told I need to fax them a copy of my drivers license to verify my age . Also the first time I have seen this IDology age verification thing . I will avoid any sites that use this like the plague now .
Sorry about the rant . But , for some reason this just frustrates me to no end . I was really looking forward to trying some Discreet portion snus . Oh well , I guess thats the way the pris crumbles ..... :roll: :?
Sooooooo ... I just got off the phone with getsnus.com . Gave them my info and the girl said it isn't verifying me . Well no shit , I just told you that was the reason I was calling . So she sends me to a customer service rep . Same thing , now this lady tells me I need to fax a copy of my DL to them to prove I say who I am . I told her that it honestly was not worth the hassle when I was already getting snus from Northener and buysnus . I explained that I wanted to try them out because they were an American company and I would rather give them my money than a foreign company . Now she is starting to get a very annoyed tone about her . Continues to tell me that this is the only way they can verify my age since their software program can't . I told her I didn't really see the problem when you have to be 18 to have a credit card issued in your name . I also asked her if they were aware that the state of Michigan requires all tobacco deliveries to be signed for by an adult . They were aware of this and it still does not mater . I told here that I appreciated her time and even though I was looking forward to ordering my 15 cans of snus from them , I would have to take my business elsewhere . She says , fine whatever then .... click :shock: :shock: :evil:
This must be a personal preference for them to do this . And I commend them for it . But when the software they use is flawed and they lose business because of it , I just have to scratch my head ... If this happens with just 5% of potential orders , they could stand to lose a fair amount of money . Not a sound business practice in my book .
I have been ordering tobacco online for well over 10 years now . I have bought between 100 - 150 boxes of cigars from more online stores than I can remember , 99% of them located in the USA . This is the first time I have ever been told I need to fax them a copy of my drivers license to verify my age . Also the first time I have seen this IDology age verification thing . I will avoid any sites that use this like the plague now .
Sorry about the rant . But , for some reason this just frustrates me to no end . I was really looking forward to trying some Discreet portion snus . Oh well , I guess thats the way the pris crumbles ..... :roll: :?
Comment