Backorders

[simon]

Just wondering if this was normal, ordered the general origonal sampler last night from getsnus and I made sure it said instock before buying it, and went back to check on it today, and it says backordered.. Is this normal while they pick and pack it for shipping, or is the site messed up and saying stuff is in stock when it's not.. ? I'm cornfuzed

[Sigg]

I've only gotten the "backordered" status once but that was because I knew one of the cans in my order was not in stock (actually still on backorder). They went ahead and shipped the rest of my order and assured me that the backordered can would be shipped as soon as it came in stock with no additional shipping charges.

I'd suggest dropping them a line: http://www.getsnus.com/contact/customer_service.asp
Great customer service from my own personal experience.

[Veganpunk]

I've never had that issue with Getsnus. Did you get a confirmation email saying it was shipped? Where did it say it was backordered?

[sagedil]

umm, don't stress.

they said my latest discreet was back ordered too. But shipped the next day

[simon]

Ok I took a nap and when I came back had a email from them saying it was in stock, and is shipping first thing in the morning, they DO have great customer service there. 8) All is cool.

[sagedil]

See, what did I say. :wink:

[Maron]

I had a recent experience with them also . The customer service is top notch . I have never dealt with a company that is so quick to respond to emails either .

[gentlemanly]

See, what did I say. :wink:

Read: Never question the imminent Sage

Seriously though, I think their customer service is great as well.

[simon]

Yeah I'm pretty darn happy with that store, this is the second time I've ordered from them, first time I noticed the back order deal though. I freaked a little.
Who is having the best sale on mixed samplers right now?

[sagedil]

See, what did I say. :wink:

Read: Never question the imminent Sage

Not quite.

There are certain areas, especially opinions about snus, or politics, where anyone and everyone is free to question me all day long.

But information I post, answers to certain questions. You are correct. I simply won't post unless I know my information is correct. And I have enough posts, would you agree with me that I have established enough of a track record at being correct, that ever questioning a "factual" post I make is almost unfair. Yeah, a piece of me kinda feels that I should have earned the presumption that I am correct now. Put in enough work for that. :wink:

Shorter way of putting it. You can question my opinions all you want. But don't ever question my facts. I have earned that.

[chas]

I just had a backorder experience with getsnus too. They had 'almost expired' Skruf Stark White for $1.99 per can. Can't pass up that deal, so I ordered 5 bargain cans. They could fulfill only 2 at the time.
They charged me only for what shipped, and sent a mystery can (General Wintergreen, boo, hiss) with the initial package. They informed me that I would receive the backorder cans with no additional shipping charge.
Since the next package will be fresh Skruf at almost expired price, I almost felt I was taking advantage. I would have happily settled for any reasonable substitute, had they offered.
Just saw a message that my next package was sent, so 1 week exactly to restock. By the way, the almost expired Skruf tastes just fine.

Getsnus sets a high standard for customer service.

I do have 2 wishes from them --
Increase variety. Then they'd be the only store I need!
Add some mystery to the mystery can. Seems I'm always getting General Wintergreen or Mini Mint.

[paulwall9]

I think thats because those donot sell well man! they need to learn that veteran snussers do not like those flavors!

[simon]

Not just veterans.. I'm a noob noob noob, and didn't care for it either. Too much like Skoal taste. I dipped it.

[paulwall9]

Well they need to learn that we want the whole general line and none of this made for americans crapLOL!! Thks anyways SM!!

[gentlemanly]

See, what did I say. :wink:

Read: Never question the imminent Sage

Not quite.

There are certain areas, especially opinions about snus, or politics, where anyone and everyone is free to question me all day long.

But information I post, answers to certain questions. You are correct. I simply won't post unless I know my information is correct. And I have enough posts, would you agree with me that I have established enough of a track record at being correct, that ever questioning a "factual" post I make is almost unfair. Yeah, a piece of me kinda feels that I should have earned the presumption that I am correct now. Put in enough work for that. :wink:

Shorter way of putting it. You can question my opinions all you want. But don't ever question my facts. I have earned that.

Well said, friend, your rep is well earned, I was just flingin some poop (see avatar). Like I tell my wife (even though she never believes me) "I may not always be right...but I'm never wrong."