Clubsnus.com Company Story

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  • clubsnus
    Banned Users
    • Aug 2009
    • 142

    Clubsnus.com Company Story

    Clubsnus.com was created because of the growing demand for snus and in my opinion the lack of top rate customer service and fast shipping times from many of the other sites out there.

    My name is Jonathon and I am the owner and creator of Clubsnus.com. I first discovered snus on a trip to Chile in south America. A friend of mine was an avid smoker as I was and he quit smoking using snus. So when I visited him for his wedding, I was shocked to see he quit smoking. He showed me this Snus product which I had never heard of before. So after using it for the 3 weeks I was there I became a nonsmoker and was sold from that point on.

    After returning to the United States I did some research into what this Snus is all about. Learned a lot and was very pleased at what I found. I used Norhterner a couple times and found that the shipping time was so long I became unsatisfied with the process.

    I introduced snus into my office at my day job and many of the other tobacco users jumped on this stuff. My CEO, of a large web based company was a huge proponent of Snus and confronted me one day suggesting that I launch a site selling this. I ignored him for many months then he pointed out a couple aspects to why I should do this. One being the lack of speedy shipping. So after many months of research and jumping through the many hoops the govt requires to start a Tobacco website, we have launched with Clubsnus.com The name was created by my wife with intention of it being an exclusive club of snus users and the logo was derived from a wooden crate that would be full of snus being shipped from Sweden. That is where the wood looks comes from.

    Keep in mind this is not easy to do and have had many hiccups along the way. Payment gateways not being allowed to do it if they are based in the US. Getting the vendor relationships and permits required to sell Tobacco. It is a work in progress but I have the determination and drive to get this done so that we all have a reliable, fast and quality service to get our snus from. No more waiting long periods of time and finding that some brands are not in stock. We will be doing our best to offer what the others don't and beat most on pricing if we can.

    I hope this gives you all some insight as to who we are and why I decided to to do this. I am learning and growing every day and open to any and all suggestions you can offer. My number one goal is to provide top notch customer service so if you ever have any issues or questions please feel free to contact me customercare@clubsnus.com and I will do my very best to address your concern in a timely manner.

    Thank you very much for taking the time to learn more about Clubsnus.com and I look forward to earning your business very soon.
  • Veganpunk
    Member
    • Jun 2009
    • 5381

    #2
    Thank you for the introduction. I believe once you get your stock up and varied, you will do well. The west coast needs some fast ship times. I plan on purchasing an icetool from you in the next week or so.

    Comment

    • sagedil
      Member
      • Nov 2007
      • 7077

      #3
      West Coast??? Hell, it got to me faster on the East coast than half my orders from Getsnus!!!! And maybe, just maybe, Clubsnus will soon actually sell stuff I use. If so, will probably become my main, if not only Snus supplier. (Don't worry Frank, I really don't mean only :wink: )


      Let me say, welcome to Snuson Jonathon. It is nice to hear the back story. We are a lot like family here, we just like knowing a bit about what other folks are all about.

      Comment

      • RRK
        Member
        • Sep 2009
        • 926

        #4
        Cool, hope you guys can be profitable.

        Comment

        • JPono
          Member
          • Sep 2009
          • 415

          #5
          Originally posted by sagedil
          West Coast??? Hell, it got to me faster on the East coast than half my orders from Getsnus!!!!.
          Agreed! I was quite impressed with the shipping time and loved getting a tracking number to make sure my order was hitting the front door soon! I posted a blip about this company this morning and had several emails from them within minutes, hoping to correct the minor problem I had. (And for what it's worth, the issue was NOT on their end, but with a payment processor.)

          Kudos guys! You've got a good thing going on!

          Comment

          • sagedil
            Member
            • Nov 2007
            • 7077

            #6
            Yes JPono, a huge reason I am falling all over myself falling in love with them, is Jonathon has been better at ANYBODY in communicating.

            He sent me a PM after my first ever post challenging them to sell Discreet (see Tom, I haven't forgot about pimping for you too :wink: ).

            From that point, Jonathon has responded to every single PM I have sent him within minutes except the one I sent him this weekend. I PM'd him to tell him about the Spam post, and he not only got back to me right away, he had already spoken with his brother to ensure it never happened again.

            This is clearly a project of love for Jonathon. Same as with Tom & Discreet and Roderick & Toque. And I am just a sucker for folks that have passion for what they do, and a passion for getting it right.

            Seriously Jonathon, you have already won my respect. Now I can't wait for you to really hit it big, and be able to say I was there from the beginning. And even helped a bit in my tiny way. :lol: :lol:

            Comment

            • sgreger1
              Member
              • Mar 2009
              • 9451

              #7
              I live right down the road from Clubsnus headquarters and I am glad someone has set up shop on the east coast.

              My order from him was excelent in every way, from customer service, to delivery time, and even down to what kind of packaging the snus arrived in. He even let me choose what kind of free samples I wanted <--- sweet

              I love small privately owned businesses and always try to shop local. Now I can bring that practice to snus.

              @Jonathon: Get "Thunder Frosted" and I will put your kids through college.

              Comment

              • Mr. Snuffleupagus
                Member
                • Dec 2008
                • 2781

                #8
                Thanks for posting your story. It's great when vendors talk to us here and most of them do. I think your webshop has a lot of potential and I will be putting orders through clubsnus when I can.

                Cheers!

                Comment

                • RobsanX
                  Member
                  • Aug 2008
                  • 2030

                  #9
                  Great intro! Thanks for the info!

                  Comment

                  • lxskllr
                    Member
                    • Sep 2007
                    • 13435

                    #10
                    Congratulations on taking it from an idea to reality. I think that's probably one of the biggest hurdles to starting a business. I wish you all the success in the world :^)

                    Comment

                    • Jason
                      Member
                      • Jan 2008
                      • 1370

                      #11
                      Great post, Jonathon.......we all wish you well. You are obviously very serious about this endeavor, and it is great to see another company willing to show face and listen to the people. 8)

                      Comment

                      • fedora
                        Member
                        • Aug 2008
                        • 251

                        #12
                        Welcome to SnusOn. Thanks for the story. Good luck in your shop.

                        I live down in the other part of Ca. I'm soooo ready to order from you once you have a broader selection.

                        Looking for: Piccanell, LD minis, mocca licorice minis, Lucky Strike (I wish!), Thunder frosted minis, Roda Lacket. (others are fine, too).

                        If you can beat Northerner and get the new 01 and 01 from SM by Oct 5 and these other brands, above, I would be very pleased.

                        Again, welcome, I look forward to placing orders with you.

                        Comment

                        • chadizzy1
                          Member
                          • May 2009
                          • 7432

                          #13
                          Originally posted by sgreger1
                          I live right down the road from Clubsnus headquarters and I am glad someone has set up shop on the east coast.

                          My order from him was excelent in every way, from customer service, to delivery time, and even down to what kind of packaging the snus arrived in. He even let me choose what kind of free samples I wanted <--- sweet

                          I love small privately owned businesses and always try to shop local. Now I can bring that practice to snus.

                          @Jonathon: Get "Thunder Frosted" and I will put your kids through college.
                          @Jonathon: Get Triumph Mint and I will sing your praises.

                          Comment

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