I placed an on-line order a few days ago. I have yet to receive an email confirming my purchase. I sent them an email asking for confirmation, no response yet. I also can't find a link on their website where I can review the status of my order. I think i will stick with buysnus from now on, Northerner doesn't seem as well operated.
Not Impressed with Northerner So Far..
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Re: Not Impressed with Northerner So Far..
That sucks.. I've good luck with them. Within a few minutes of my order, I always get a confirmation email with my order number and receipt number. I'll also suggest the obvious stuff that I always forget. Like making sure that their emails (usually from mailbox@northerner.com) aren't being blocked in some spam filter by your ISP or email client.
When your order completed, you should have been shown an Order Number and a Receipt Number. If you'll go to https://www.northerner.com/support and put those in, along with your email address, you should be able to see the status of your order.
They once mis-shipped me something (a tin of Lucky Strike portion instead of LS mini-white portion), but other than that, never had a problem with 'em.
- Jeff
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Is it possible that an email from them might have gone to a "junk" or "spam" folder in your email? Usually, they send out an email immediately afterwards containing a link to where you could check out your order based on your order #, your receipt # and your email address.
Edit: Clearly, I waited a minute too long to post. ;D
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I've placed my very first snus order with Northerner this past Monday and received confirmation almost immediately and received my package yesterday (Thursday) -- (UPS Express Saver). So, I have to say my one experience with Northerner was excellent . . . but I ordered the Northerner try out 24 can portion box: http://www.swedish-snus.com/en/usd/s...us_mix_portion , and instead of getting Göteborgs Rape white portion, they gave a can of Granit portion instead. Should I bring this to their attention or just let it go? Everything else in my order was as promised.
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Cigator, are you sure, your order has been sent in the first place? Normally (as jqlynch already said), you should see a confirmation-screen at the end of the order, which gives you an order-number, a receipt-number and a link to watch the status of your order. Even without an e-mail-confirmation, you get all the data.
Maybe there was a technical problem (e.g., your browser has cookies disabled) and your order was not sent.
I often read, that, depending on the browser-settings, people have technical problems with Northerner-orders. That applies for many webshops and I even know some, that only work with the Internet-Explorer, not Firefox.
I never had the slightest problems with Northerner, always very fast delivery and very fresh snus.
I guess you should wait for Northerner's reply, to be sure, what happened.
Cheers!
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If I remember correctly, when I ordered from Northerner this past Monday, it looked like my order was completely processed based on what the screen looked like after the credit card info was accepted. But then I noticed I had to click an additional button to completely completely process the order. And I was thinking, "Wow, I almost missed that . . . my order wouldn't have gone through." Could this have happened?
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Originally posted by markcatand instead of getting Göteborgs Rape white portion, they gave a can of Granit portion instead. Should I bring this to their attention or just let it go? Everything else in my order was as promised.
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Originally posted by chainsnuserCigator, are you sure, your order has been sent in the first place? Normally (as jqlynch already said), you should see a confirmation-screen at the end of the order, which gives you an order-number, a receipt-number and a link to watch the status of your order. Even without an e-mail-confirmation, you get all the data.
Maybe there was a technical problem (e.g., your browser has cookies disabled) and your order was not sent.
I often read, that, depending on the browser-settings, people have technical problems with Northerner-orders. That applies for many webshops and I even know some, that only work with the Internet-Explorer, not Firefox.
I never had the slightest problems with Northerner, always very fast delivery and very fresh snus.
I guess you should wait for Northerner's reply, to be sure, what happened.
Cheers!
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Originally posted by cigatorI did print out my reciept that shows the order was received. Still have not received confirmation email. nor have I received a response to my email asking for order confirmation. Not good customer service.
Has your credit-card been charged?
BTW, no doubt, that Northerner's webshop-software is quite antiquated.
Cheers!
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Originally posted by chainsnuserOriginally posted by cigatorI did print out my reciept that shows the order was received. Still have not received confirmation email. nor have I received a response to my email asking for order confirmation. Not good customer service.
Has your credit-card been charged?
BTW, no doubt, that Northerner's webshop-software is quite antiquated.
Cheers!
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