Northerner 10th Anniversary 26Sep09-1Nov09 Specials

[lxskllr]

The shipping should show up(or not) on the order form when you check out. I ordered this morning, and had free shipping on my order.

[skruf_mcgruff]

I tried an order and took it past check out into the payex billing and it still had full shipping

[PsychoHazard]

I checked again this morning, still no USPS option for the US warehouse, and still no email response either. Anyone else who emailed them get a response?

[skruf_mcgruff]

I checked again this morning, still no USPS option for the US warehouse, and still no email response either. Anyone else who emailed them get a response?

Yeah a day after the sale is now over I got this response

"Sorry, you have to choose the shipping option “Free shipping” and your order has to be under 2kg."


:roll:

[PsychoHazard]

I checked again this morning, still no USPS option for the US warehouse, and still no email response either. Anyone else who emailed them get a response?

Yeah a day after the sale is now over I got this response

"Sorry, you have to choose the shipping option “Free shipping” and your order has to be under 2kg."


:roll:

Wow. That's some really "interesting" customer service right there. I still haven't gotten a response from them. If they try to give me the same answer I'm going to be rather upset. There's no way the 5 pouches of Discreet I was trying to order were over 2kg unless they are suddenly being shipped in lead-lined containers.

[skruf_mcgruff]

They will probably give you the same copy paste answer. My last order before the sale ended was one can of skruf and one pouch of discreet, so I doubt either of our orders were over 2 kilos.

[PsychoHazard]

They will probably give you the same copy paste answer. My last order before the sale ended was one can of skruf and one pouch of discreet, so I doubt either of our orders were over 2 kilos.

Well, if they don't want my business, I'm sure getSnus and BuySnus will be more than happy to get it. Both of them have shown excellent customer service and have gone out of their way to fix things on the few occasions I've had any problems with them. So far, Northerner has been less than stellar in the customer service area. Between this absent shipping option issue, and the mysterious cancellation of my Oomph Merry Christmas White Mini preorder (which I was not notified of or refunded for yet, but it shows up as cancelled in my order list), and no response yet to my emails about either one, I'm getting pretty close to never ordering from Northerner again.

[Northerner.com]

We have had some emails to deal with but we are working on I can tell. I will have Aina - at our customer support to contact each of you that experience problem. We will take care of it!

Sincerely,

Frank

[Premium Parrots]

I can't imagine what might have happened. Its possible that they may have made a mistake in the terms of their sale by not having, say a minium order or the free shipping only applies to one order between the dates specified. But to change the rules and not post anything on their website is just not good business. [btw I never got a reply to my email concerning this issue]. Now I'm sure that there were probably people that only placed orders for 1 or 2 tins and probably did it 5 times to get the free tin but that would be Northerners fault for not putting rules on the offer. I made 3 orders, 1 every other day, but my orders were for 4, 5 and 7 tins of snus that I have never tried. Its like, after I made the first order I decided to go ahead and try some more new snus, then again a few days later I decided I might as well go ahead and get all the snus that I never tried and be done with it. Well those orders went thru fine. After searching the entire website I found 3 additional snus that I wanted to sample and when I tried to place the order the free shipping option wasn't listed anymore.

Anyway, I'm glad I ordered more of my candy.

I certainly hope that Northerner posts an explaination for what happened for the folks at SnusOn.


On another note. Congratulations Northerner for 10 good years. And thanks for the free shipping, free tin and the chance to win 450 tins.

Tho something apparently went wrong, they did have good intentions. So, in the end I guess all that can be said is "shit happens".

[Premium Parrots]

Ah HA....while I'm typing my last response Frank posts his. Thanks Frank. I just couldn't see you not responding to this. I am curious to know what happened.

[Veganpunk]

That's strange about your Oomph Merry Christmas White Mini preorder. I just checked mine and it's still pending.

[PsychoHazard]

We have had some emails to deal with but we are working on I can tell. I will have Aina - at our customer support to contact each of you that experience problem. We will take care of it!

Sincerely,

Frank

Thanks Frank, I'm glad you posted here to let us know that you folks are listening. I'll keep an eye out for an email from Aina.

That's strange about your Oomph Merry Christmas White Mini preorder. I just checked mine and it's still pending.

Yeah, I thought it was pretty weird too. My preorder for the Julesnus is still pending, so I know it wasn't just something where all preorders were cancelled or something. I hope to hear back from them soon with some sort of explanation. It's not like I'm asking for free stuff, I doubt the free can part of the promotion applies to preorders, I just want to know that I'm getting what I paid for.

[skruf_mcgruff]

I'd also like to thank Frank for posting, and if I am given the deal on my order I tried to make I will gladly continue using northerner and recommending them to friends.

[PsychoHazard]

Considering the time difference, I guess we're not going to hear anything more back on any of this today.

[PsychoHazard]

I finally got some response this morning, so I guess I'll see where that goes. I got one response from Aina from Northerner Customer Support as a PM here, to which I replied and haven't heard any further as of yet, but I can be a little patient and see what happens. The other response I got was to my emails. I got the same basic "if it was under 2kg, the USPS shipping should be there" response, and they told me that they don't know why my preorder for the Merry Christmas snus was cancelled and I would have to reorder it if I still wanted it, and not a word on the fact that it was cancelled but they kept my money. I asked Aina about it in my response to the PM here, so I'll wait to hear back on that first before I start getting really upset. I'm glad I at least got some response though, and I really hope this whole mess gets straightened out. I still can't get USPS shipping from their US warehouse, and I don't think I should have to reorder something that I didn't cancel in the first place. I'm already taking a loss on that one since I never got my money back, I shouldn't have to pay for it again plus shipping this time around. In any case, I'm still not entirely happy, but I guess I'll have to wait and see how this pans out. Whether or not I will continue shopping with Northerner depends entirely on how they handle this in the end.