Northerner complaints/issues.

[rickcharles606]

My issue with Northerner is one that can and should be fixed for those that are not bound by PACT.

Read my thread and pass the message onto Fred please.

http://www.snuson.com/forum/showthre...anadian-Orders

Shoot me a PM with the details, thanks.

[rickcharles606]

Thank you for this post. I understand that Fred is the webstore guy and if you could get this message to him I would greatly appreciate it. My issue is I have sent a few emails regarding an order that was placed with GetSnus 10 days ago and have not recieved a reply at all. I understand they might be overwhelmed with the whole PACT Act thing however it would be nice if someone would answer an email.
Thank you!

Do me a favor, shoot me a PM and give me the details, order #, etc. I'll follow up asap. Thanks.

[sgreger1]

Seriously???

I'd love to live in your world where software apparently works perfectly, cause in my world even MS puts out buggy software after hundreds of thousands of people have beta tested it. I'd also like to hear about the ease of dealing with tax laws. You have CA, and USA, with a fill in the blank questionnaire once per year. Try multiplying that by 50, and dealing with 100% brand new laws. On top of all that, you have to handle manufacturer shortages, and dealing with companies that won't sell to the USA regardless of law. THEN, after you're tired of hassling with the USA, and it's retarded laws, you can start thinking about the rest of the world which you also sell to.

So in short, you have no idea what Northerner's dealing with behind the scenes. As soon as you run a multinational company dealing with verboten merchandise, I'll be happy to hear your complaints. Oh, btw. **** you too ;^)

Maybe if they could take a break from buying out every snus company, they could take a second and handle their existing customers. An lx, all those super complicated things you listed? Yah please explain how every other business on the planet manages to do it.





But you know what? I see the light now, hiring a few temps at 9$ an hour to shoot out a few customer service emails every now and again is asking too much, maybe fullfilling existing orders is too much to ask as well since doing business is so super complicated that customers should have no reasomable expectation of recieving their orders or having good customer service, maybe im the asshole here, sure i gave them money, they dicked me around for weeks, and sure they had crappy customer service and eventually canceled my order without notice, but surely I am the asshole here for expecting what i paid for. Pardon me.

[sgreger1]

Look bro, didn't your order get cancelled and money refunded? I know it would have been better to get your snus, but better to get your cash back than Northerner to hold it until we got the snus from the manufacturer. It's difficult for me to even comment on this because I'm not certain what has happened or been promised by Fred.
Maybe you could fill me in via PM and we'll get this sorted out for you.

The last thing we/I want is for you to be dissatisfied with us as a company in any way, so shoot me a PM brother.

Ive sent enough pm's, sent enough emails, and started enough threads on this issue. But thanks anyways rick.


Even after all this, i will still order exclusively from northerner because i am a loyal customer, and even when im a dick to my wife i expect here to be loyal, so the same applies here. I just wish we could have skipped the whole kicking me in the nuts all month and me ending up with no snus in my mailbox part.


Rick, you and fred are the only reason i would ever do business with northerner again, because i can forgive a friend where i normally would not forgive such a terrible business experience.


Edit: "I know it would have been better to get your snus, but better to get your cash back than Northerner to hold it until we got the snus from the manufacturer."


No, it would have been better to have ordered pre pact like i did, instead of northerner taking my order pre pact and then waiting till after pact to refund it to me. So now i am forced to purchase it post pact.

I would have rather spent it at another store pre pact ( since northerner seems to be the only one who is having problems due to pact and everyone else is shipping out v2 products in a timely manner.)

[Bigblue1]

[danielan]

would you sit there on your high horse laughing at all us less fortunates who could not order 200 packs of ciggarets before the shortage?

I don't think anyone is laughing at you Sgreger1. I certainly empathize with anyone's order issues.

Maybe we could be more sympathetic. It's just hard because you have been snusing, and a member of SnusOn for much longer then many of us.

I learned about PACT in late March or early April 2010. But, for you "in the know", SnusOn has had conversations about PACT stashing way back in June of 2009. (http://www.snuson.com/forum/showthre...r-PACT-kick-in)

Granted, I don't know your money situation, but it kind of seems like you got hit by a train you've been watching approach for over a year.

Besides, as one of us addicts, you should know that one of the cardinal rules of addiction is "protect your supply"...

-Elitist C********r

[danielan]

I see the light now, hiring a few temps at 9$ an hour to shoot out a few customer service emails every now and again is asking too much

Maybe that is the problem?

When I find a decent temp, I'll switch agencies to follow them. The average quality of temps I have run into over the years is horrible. I kept expecting this to change when the economy turned down, but it hasn't. The average temp lasts about 3 days for me. Between substance abuse issues that impact work, inability to come to work on time or stay for a full shift, inattention to detail, etc (and etc is big here ranging from personal hygiene to theft to having the cops show up to escort them out).

[danielan]

NOTE: Press play on the YouTube video below and listen to the music while you read this post.

I like the idea of theme music for posts!

[sgreger1]

I don't think anyone is laughing at you Sgreger1. I certainly empathize with anyone's order issues.

Maybe we could be more sympathetic. It's just hard because you have been snusing, and a member of SnusOn for much longer then many of us.

I learned about PACT in late March or early April 2010. But, for you "in the know", SnusOn has had conversations about PACT stashing way back in June of 2009. (http://www.snuson.com/forum/showthre...r-PACT-kick-in)

Granted, I don't know your money situation, but it kind of seems like you got hit by a train you've been watching approach for over a year.

Besides, as one of us addicts, you should know that one of the cardinal rules of addiction is "protect your supply"...

-Elitist C********r

Ive known about it for a while but no one thought it would pass. At least not this fast.

Secondly, I DID save my money to place one big stockup order a month in advance and that didnt work. I chose the one retailer that could not convince v2 to send them any snus.


I could never afford to order a years worth of snus upfront, and it took me a second to get the 250$ for the stockup order i did place. Thats why i am sick of everyone saying i should have sold my house and car so i could have a years worth of snus, i am not that rich, im 24 and supporting a wife and kid in san francisco, it's expensive. Furthermore, northerner kept talking about how it was going to be A-okay and that they would easily weather pact. If anyone should have stocked up, it was northerner.









Normally it would be like this: problem happens, they fix it, i rejoice. But now i cant even get them to respond to me. And i was a temp for years and every company ive worked at has temps or short term summer jobs, if temps had no value there would be no temp industry.

[Joe234]

How about we all pitch in a can for sgreger1 ?

[SnusoMatic]

is snuson.com northerners support help desk? ive never had any issues with northerner that they did not correct. with that said, if i paid for snus and waited 2-3 weeks and after waiting my order was canceled i probably would be upset. just thinking out loud here but it seems like if problems were dealt with in private they would not grow to be public issues. like i said before, ive never had an issue with northerner that was not dealt with.

[danielan]

is snuson.com northerners support help desk?.

Apparently, try to keep up.

[Joe234]

Contact The Northerner
http://www.northerner.com/northerner/contact_us_en.php

[chadizzy1]

How about we all pitch in a can for sgreger1 ?

I'm down.

[Mr. Snuffleupagus]

Contact The Northerner
http://www.northerner.com/northerner/contact_us_en.php

Seems if you contact them about your missing snus that does not show up on the order history all you get is a sorry we had to cancel it and you'll get your money back soon.

"Dear Snuffy,

You are not disturbing. Unfortunately we has to cancel and refund the last part of order 664935. This due to the system update we did, we are very sorry about that. The money should be back in your account shortly. Please place a new order for the items missing.


Kind regards,
northerner.com"

The fact that PM'ing Fredrik and RickCharles on this forum is necessary for customer satisfaction is unacceptable IMO. Yeah they always help out, but should it really get that far? Why can't they just handle issues directly so we can avoid using this forum as a customer service vehicle?

I do think it's important to bitch about this stuff, especially for the new snusars who will be watching like hawks for their first order of snus. The message is clear and we all seem to agree: Don't order from Northerner right now.