Northerner complaints/issues.

[jamesstew]

It turns out that adding some Thunder Toothpaste minis to my order is what is holding the order up. Frederik or Frank, if you see this could you take the Thunder out of the order? Don't even like it that much.

[N0mad]

brown-noseing is usually the result of improper snuff usage. usually by taking snuff useing the Scarface method. Go Al!!

Is that brown nose Grand Cairo or are you just glad to see me!

[knucklesnus]

Northerner always did alright by me. They were thrown a lump of shit, just as we were. Give it some time. My only issue is having to use BROWN for delivery. The USPS is far superior to BROWN. Brown is an outfit who employs has beens as far as I'm concerned. A professional outfit is FedEx, IMO. Brown sucks and it's a shame we have to use them. I probably will never order from Northerner again just because of that. And as well because I live in MA. Remember kids. BROWN IS THE COLOR OF SHIT!

[bakerbarber]

BROWN is the only one down to ship tobacco.

FedEx refused.

So, I think if you want snus, you don't really have a choice.

Welcome to freedom land!

[snusgetter]

Kinda says it all!!



........(Thanks, LaZ!!)

[SnusoMatic]

I remember reading in New Mexico Magazine years ago about the clueless goobers who did not know than N.M. was actually in this country. They had a regular feature on the subject in fact. Funny stuff.

As grills across America fire up this weekend some Americans may want to crack open a history book instead of a cold beer.

A Marist poll finds that 26 percent of Americans don’t know whom the United States declared its independence from.

The 26 percent includes 6 percent that are unsure that the United States fought any war of independence at all. Other respondents gave a range of countries that included France, China, Mexico, Spain and Japan, according to the pollsters at Marist College in Poughkeepsie, N.Y.

For the record, it was Great Britain we broke away from.

http://www.nbcnewyork.com/news/local...-97694414.html


No wonder PACT passed huuh.


I have said it before and just want to be clear. Northerner has always made good on every order i have ever made in going on six years. While i was trying to be funny with my brown nose comment I was referering to some of the seemingly almost "advertisements" for certain snus shops Also what seems like personal slams on people who do have a valid reason to complain. say a person sent $250 to a cell phone company for a new phone. they waited three weeks, no replies to their emails and then their order was just canceled. i don't know anyone who would say they were wrong if they complained. turn it around, what would a business tell you if you asked them to send you $250 worth of product and let you pay them in three weeks. Business is Business. they would tell you to get lost

[happychappy]

Hi Guys,

Not sure if I am being harsh, I live in the UK and have ordered many times from northerner.com for many years and never previously had an error...

Now I ordered last monday and selected UPS saver as they will leave the parcel with a neighbour if I am out something beyond the british postal service who will take it back to their depo and you can only collect from 9-3 monday to Friday or 10-12 Saturdays!

First off I was a little conccerned as when I went to check for my tracking number a day or so after the order, I then saw out of stock next to my order for a roll of Montecristo portion I contacted Northerner using the web form (Sorry a side rant here I work in ebiz and normally anyone not listing a phone number or at least an email address does not really give a s**t about customer service no matter what they say, just my 2c) they replied within 24hrs saying it was a web glitch and my order had been succesfully shipped. I then tried to get a tracking number which I had not received from them, so back to the web form and waiting... I received this reply:

-----------------------------------------------------------------
-------- NOTE: You can not reply to this e-mail !!! -------------
----- Bitte! Sie können nicht Antwort auf diese E-mail ! --------
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Dear Scott,

Unfortunately there has been a problem with the shipping print out, so your order was shipped with regular mail instead of UPS, we are very sorry about that. Your order should arrive very soon.



Kind regards,
northerner.com


Now no mention of refunding my additional expense for the service I paid for or offer of a credit on my next order, nothing just "sorry enjoy the wait".
Once again back to the web form to ask how they would credit my account the difference.. NO REPLY, It is now over a week and still no Snus...Completed the web form again yesterday and asked for further feedback, or when would they consider my order lost (inside europe I can get a parcel to or from sweden with regular postal service in 3days max!) I am not trying to moan I just would like: A) A response from Northerner after their litany of errors B) my snus!!!

This is my first post so if nothing else glad to have come across a snus forum which makes the frustration at least a little worthwhile!

[Joe234]

Hi Guys,

Not sure if I am being harsh, I live in the UK and have ordered many times from northerner.com for many years and never previously had an error...

Now I ordered last monday and selected UPS saver as they will leave the parcel with a neighbour if I am out something beyond the british postal service who will take it back to their depo and you can only collect from 9-3 monday to Friday or 10-12 Saturdays!



This is my first post so if nothing else glad to have come across a snus forum which makes the frustration at least a little worthwhile!

They'll take care of it and credit you back anything they owe you.
Normally I receive a reply by the next day. This is not a normal
time.

I have had Fredrik see that my account was credited anything I was owed.
I believe they will make it right once things settle down.

[snusgetter]

This is my first post so if nothing else glad to have come across a snus forum which makes the frustration at least a little worthwhile!

So does a warm pint!!

Welcome aboard, ye of the optimistic name..

Hope your visit is pleasant enough -- and productive!

[happychappy]

So does a warm pint!!

Welcome aboard, ye of the optimistic name..

Hope your visit is pleasant enough -- and productive!

[ATTACH=CONFIG]422[/ATTACH]

Thanks, though tbh prefer my beer cold!

Am I nuts though or why is a change in US law affecting European orders? I am not trying to be suspicious but I find 8 days to ship a packet from near Stockholm to London is a tad unbelievable... So I suspect the parcel was not dispatched when they claim it was, as yet again today there is still no reply to my web form completion and the post man came and went at 10:20 with 3 letters and no snus!

[Frosted]

Look - this seems really obvious to me - but - we all know Northerner are having problems but you still order from them?
Why not just order from somewhere else until Northerner sort their sh !t out.

Northerner have been having problems for ages now and yes it is affecting European orders as they must be hellish low on stock.

[snusgetter]

Thanks, though tbh prefer my beer cold!

Am I nuts though or why is a change in US law affecting European orders? I am not trying to be suspicious but I find 8 days to ship a packet from near Stockholm to London is a tad unbelievable... So I suspect the parcel was not dispatched when they claim it was, as yet again today there is still no reply to my web form completion and the post man came and went at 10:20 with 3 letters and no snus!

I'm with you on the cold beer but warm pint is stereotypical of
the brainwashing we Yanks have of the Brits...

Chin up .. pip pip .. and all that --- I've been having the same problem
with an Indian shop here and may have to resort to smoke signals
(but then I'd have to take up smoking again!!).

Someday we'll look back on all this and wish we could still afford a beer to cry in!!

As Churchill said: "It doesn't get any better than this!"

Now, where's my beer!!

[happychappy]

Look - this seems really obvious to me - but - we all know Northerner are having problems but you still order from them?
Why not just order from somewhere else until Northerner sort their sh !t out.

Northerner have been having problems for ages now and yes it is affecting European orders as they must be hellish low on stock.

Anyone you would suggest? ideally with next day delivery?

[lxskllr]

Anyone you would suggest? ideally with next day delivery?

Welcome to SnusOn!

You really should try your beer warmer, you get more flavor that way. Cellar temperature is just about perfect :^)

I like Buysnus. I've used them and Northerner for almost everything since I started snusing. Until Northerner get straightened out, check out Buysnus.

[Frosted]

Anyone you would suggest? ideally with next day delivery?

buysnus.com or snusexpress.com (same company). They will deliver immediately.