Northerner complaints/issues.

[Frosted]

Anyone you would suggest? ideally with next day delivery?

Happychappy - my apologies if I sounded abrupt. I didn't realise that you were new to the forum. A warm welcome.

[LaZeR]

You just took all the phun out of this thread.

[snusgetter]

You're right...

You just took all the phun out of this thread.

First this...


Now this??



.......to us all!!

[LaZeR]

[ATTACH=CONFIG]424[/ATTACH]


First this...


Now this??


[ATTACH=CONFIG]426[/ATTACH]
.......to us all!!

Then this:

[snusgetter]

Then this:

What next?

The CRAP Act??

(Actually, they could all fall under that!!)

[Ragnar]

So wait, a bunch of people who ordered 200+ cans from Northerner before PACT are saying we shouldn't get mad at Northerner for taking more than a month to get out regular-sized orders? I suppose you could be right.

I should be mad at jackasses who overreacted and made thousand-dollar orders before PACT, so those of us making sub-$100 orders have to wait forever. The early bird gets the worm, I suppose.

[jamesstew]

Thanks, though tbh prefer my beer cold!

Am I nuts though or why is a change in US law affecting European orders? I am not trying to be suspicious but I find 8 days to ship a packet from near Stockholm to London is a tad unbelievable... So I suspect the parcel was not dispatched when they claim it was, as yet again today there is still no reply to my web form completion and the post man came and went at 10:20 with 3 letters and no snus!

Welcome aboard Happychappy from an English ex-pat in the US. Speaking of beer I'd kill for a Timothy Taylor and a ploughman's right now.

[LaZeR]

So wait, a bunch of people who ordered 200+ cans from Northerner before PACT are saying we shouldn't get mad at Northerner for taking more than a month to get out regular-sized orders? I suppose you could be right.

I should be mad at jackasses who overreacted and made thousand-dollar orders before PACT, so those of us making sub-$100 orders have to wait forever. The early bird gets the worm, I suppose.

If I'm a JackAss then you're a Window Licker.



Quit your bitch'n. /Thread

[chadizzy1]

I should be mad at jackasses who overreacted and made thousand-dollar orders before PACT, so those of us making sub-$100 orders have to wait forever. The early bird gets the worm, I suppose.

I have no idea what you're talking about... :/







#hoarder

[dxh]

Okay, I don't mean to rant, but I've seen a lot of this and I felt like speaking my piece. Sorry if this seems negative, but just wanted to voice my opinion.

NOTE: Press play on the YouTube video below and listen to the music while you read this post.

This doesn't really apply to the newbies, but guys who have been around a while - c'mon. We knew better. We had time to stock up, and can't be panicking now because we KNEW what was coming. Remember the story of the squirrels - one stored up nuts for the winter and the other didn't store up anything? Well some of us saved up and were ready for the PACT aftermath, some didn't and are now seeing the consequences. Guys, we knew better.

Northerner is a large company and has acquired a new site, and a new US warehouse, as well as handling distribution for a few other people. Granted, they may have their hands full - but a little understanding. Whatever problem you have, I'm sure it will be fixed in time. Your order is taking a little while? Post a thread asking for help to get some snus from those who have extra, there are a few of us who have a massive stock. Or do a trade. But don't panic and freakout. We all need to take a chill pill right now because it's annoying to come in here and see nothing but Northerner hate threads. They're very busy and soon it will all calm down, but we KNEW it was going to be like this after PACT. No one can honestly say they expected this to go easy.

If there's all this Northerner complaining going on - can you keep it in one thread (you could even use this one), or PM Fred your issues, or email Northerner customer support? Granted they aren't going to get back to us in a timely manner - and that's to be assumed due to how busy they are. But us freaking out and all that isn't a good thing. Yeah, there's been screw ups, delay of orders, and various issues - but they're a relatively small company, and are expanding. There's going to be some hiccups, and any issue you have I'm sure Fred and the crew will work out in time.

A lot of us come here to talk snus, and it seems like every day there is a new "i hate northerner" or "where's my snus?" or "northerner order times" or something coming up, and when there's 10 out of 15 top threads that are complaint threads and maybe 5 snus discussion threads its kind of annoying. Can we keep it one place please?

I know I'm not a mod and have no control over SnusOn or what is discussed here, but we all need to relax, chill out, and trust that in time these issues will work out.

B.S.
Take my money, you should give me the product. There are others who did not have these issues(buysnus).
This is Northerners fault for not preparing, not the consumer.
I have been waiting almost two months for an order.
You can't expect everyone to have the financial ability to 'stock up'
I buy around 10 cans per month, not hundreds at a time.
Either way, I did not think anyone was bashing...just telling the truth.
Big difference

[dxh]

I agree with Chad on many points...BUT, Northerner is not a "big" company, we're a growing company. None of us really thought this PACT shit was going to get passed as quickly (if at all) as it did. The web store is Fred's domain, so I don't really try to answer too many issues that arise in that department, because I can't speak for him. I'm not making excuses for us either, but there is far more going on that what is apparent to everyone. Trust me when I say this, Frank, Fred and the entire Northerner team want nothing more than for everyone who orders snus, to get it in a timely manner. The PACT adjustments were made mid stream, and add in the aquisition of Getsnus and a few other changes...things can get hectic with a quickness. Fred is working hard to handle any and all issues that arise, I promise. You and your orders are priority one.

EVERYTHING, we do as a company is to earn and keep the business of our clients. We are the ONLY store that is truly committed (long term) to ensuring that anyone that wants to purchase snus in the US will have that option. Yes, we've had some issues with the webstore. Fred knows it, Frank knows it, I know it and so does everyone else. I promise that if you've ordered snus and haven't gotten it, you will. If Fred told you that something would be done, it will. If you have any problem whatsoever with an order, send him/me/customer service/god or anyone else a PM and we'll get on it. This has been a tough time for all of us in the snus community due to PACT. Hell, I was downright depressed for a little bit, because I NEVER thought something like this would get passed in the U.S....but here we are. As a company, our post PACT vision is big, and the changes we made are for you...the snus users. Good things coming in the future people, hang in there

For years Northerner has provided our snus, myself included, with the best prices, widest variety and the best customer service around, and we will continue to do so. All I ask is that you see the big picture....and that is, yes we're having a few hiccups, many of which have already been remedied, others we're working on. When it's all said and done, we'll be selling online and into U.S. brick and mortars. Which is the ultimate goal....providing you with the best snus, priced right and available in your local stores or online. Please forgive the shortcomings of late, and remember that we're working as hard as possible to answer all emails, PM's and phone calls.

If anyone has problems, feel free to contact me...I'm not the webstore guy, Fred is, but I'll always do what I can to help out one of our customers. Several of you already know this to be true. If I can help out, I will.

Remember that none of this is possible without you guys/gals. We hope that we've earned your patience and future business.

I understand. I know you guys want to do good by the customer. For me the only real issue I have is communication. I do not mind being patient, but I like to be informed.
I have 100% faith I will get my orders. I am just lower class and can't afford to stock up, so I have been out of snus for about a week now so I am sorry if I seem bitter, I am just having
nic-fits
I was not hip to PACT until after the fact, that is my fault.

[dxh]

**** all of you cocksucker appologists. Not everyome has the money to have a nice stash of 200 cans. Quit being elitist dicks. What if one day they stopped selling cigarretes for a few months, would you sit there on your high horse laughing at all us less fortunates who could not order 200 packs of ciggarets before the shortage?


New federal and state legislation is passed all the time, and companies big and small adapt to it in a manner that at least vaguely attempts to satisfy the customer.


In closing, some of us live paycheck to paycheck, so quit YOUR bitching about how everyone should have had a warehouse of snus on reserve, because for some of us that is not an option. We are kind of in the middle of the worst recession in our nations history. I shouldnt have to ask people to give me free shit when i am willing to pay a vendor to legitimately buy it. Will someone please step up to the plate.




Edit: And some of us DID anticipate this and DID order 200 cans a month before pact, and we still got ****ed. So everyone telling me to quit my bitching, quit your bitching.

Word up

[dxh]

Seriously???

I'd love to live in your world where software apparently works perfectly, cause in my world even MS puts out buggy software after hundreds of thousands of people have beta tested it. I'd also like to hear about the ease of dealing with tax laws. You have CA, and USA, with a fill in the blank questionnaire once per year. Try multiplying that by 50, and dealing with 100% brand new laws. On top of all that, you have to handle manufacturer shortages, and dealing with companies that won't sell to the USA regardless of law. THEN, after you're tired of hassling with the USA, and it's retarded laws, you can start thinking about the rest of the world which you also sell to.

So in short, you have no idea what Northerner's dealing with behind the scenes. As soon as you run a multinational company dealing with verboten merchandise, I'll be happy to hear your complaints. Oh, btw. **** you too ;^)

Sorry but that is the way it goes. Don't offer service if you can't provide it. You will piss people off.

[jh345]

Here is some good news about Northerner. I stocked up early due to PACT, but I had 1000 bonus points I couldn't use until about the middle of June. When they became available for use, I ordered a roll of Thunder Frosted. Of course, we all know how those haven't been shipped out. I figured I would eventually get it once everything was sorted out... then realized they won't be able to send it to me because I live in Iowa...

Moments ago, my mail came. Two white envelopes from Sweden, each containing five cans of Thunder Frosted. I'm very happy.

[chadizzy1]

Here is some good news about Northerner. I stocked up early due to PACT, but I had 1000 bonus points I couldn't use until about the middle of June. When they became available for use, I ordered a roll of Thunder Frosted. Of course, we all know how those haven't been shipped out. I figured I would eventually get it once everything was sorted out... then realized they won't be able to send it to me because I live in Iowa...

Moments ago, my mail came. Two white envelopes from Sweden, each containing five cans of Thunder Frosted. I'm very happy.

Sounds like the Frosted train is back on the tracks.