Northerner complaints/issues.

[Nu2Snus]

If anybody cares, I posted my order on July 5th and I am getting my shipment tomorrow according to the UPS tracking number I got. Not bad I'd say. I would have liked it sooner, but can't complain.

[Randall]

depending on where you live that's not bad.

[whalen]

Northerner finally stepped up and sent the very last part of my two week old order to me, a shipment of Gelivar straight from Sweden. had absolutely no communications as what was going on (bad!), but they came through finally (good!). So they got it right finally. Things will get better.

[Nu2Snus]

depending on where you live that's not bad.

New Mexico.

[Randall]

New Mexico.

then 7 days sounds good to me. maybe things are getting back to normal at northerner. as long as you order instock items.

[EricHill78]

That's great news.. By the next time I order probably in a month everything should be good.

[Norwester]

I ordered a roll of 1847 on 6/30 and received it the 7th here in OR. Exactly what I came to expect from Getsnus UPS orders.

[LaZeR]

My last order with GetSnus went very smooth and well. Also thanks to the UPS delivery man, I didn't even have to sign.

[Ragnar]

If anybody cares, I posted my order on July 5th and I am getting my shipment tomorrow according to the UPS tracking number I got. Not bad I'd say. I would have liked it sooner, but can't complain.

I'm still waiting on a small $45 order from 6/22.

[BrianC]

I just finally put in a new order last night and by the time I woke up this morning it had already shipped. It seems things are starting to clear up. Good thing, I am getting a bit sick of camel frost at this point lol.

[Harlequin]

I've read this whole thread and I'm surprised at the apologists that coddle Northerner. Here's the situation simply. Everyone has seen PACT coming for a long time. As a retailer, Northerner and GetSnus should have been well prepared for all of this; for the expected glut of users looking to stock up beforehand and the ensuing problems afterwards. Is this US market for snus really so big that this PACT issue has crippled their service not only to the US, but to other countries, as evidenced in this post? Why are the other snus companies like buysnus.com able to deliver to their customers without a hitch? Why is the communication between GetSnus and the customers so absolutely piss poor? I honestly wonder if PACT has much of anything to do with GetSnus's poor service record since being bought by Northerner, or if it's something like credit issues, etc. with Northerner not being able to keep enough stock.

Either way, no amount of excuses can explain GetSnus's poor customer service. As has been previously stated in this thread, is it so hard to respond to customer's emails in a timely fashion with a meaningful response and expectation of when customers can expect their orders to be shipped? Maybe a banner or link on the main page to let users know of their difficulties in maintaining stock? Or are they just looking to take the money and make the customer wait til whenever they damn well feel like sending out their order?

Needless to say, whatever the reason is, they dropped the ball big time, and will suffer for it after losing so many loyal customers like myself. I'm pissed at the terrible experiences I've had with getsnus, but I'll move on and give my money to a company that knows how to run a business.

I'll venture to guess the folks at buysnus and elsewhere are raising a glass to the incompetence of northerner and getsnus in thanks for the glut of fleeing customers they're receiving.

And for the apologists, yes, we should have expected northerner to be so incredibly incompetent and sold our first born child to stock up on snus.

[pcguy]

I am still waiting on 30 cans of thunder berry portion ordered 7/1, they took my money, it still shows pending on 7/12/10, I sent a customer service email on 7/8 and still no reply or acknowledgement of any kind. Just "status pending"

WTF????

[Northerner.com]

Since the new law was passed in USA we have received an extreme amout of e-mails, this has unfortunately made the respons time very long. We will have more people answearing e-mails in 48 hours. We will answear your question as soon as we can, we apologize about the long respons time. In August or September we will also open up a 800-number for customers to call. We will employ one person in the US who will work with customer support.

We also experience supply problems from manufacturers:
Knox, White Portion
Skruf Stark, White Portion
Odens Classic Kanel, Portion
Odens Extra Stark Kanel, Loose
Offroad Original, Portion
Offroad Wintergreen, Long Cut
Thunder Frosted Long+, Strong Portion
XQ's Licorice, Portion

We will ship these brands as soon as we receive them from our supplier. We apologize for the delay!

Of course we will compensate for every delay, you can expect that.

Sincerely,
Frank

[Bigblue1]

Northerner FTW I love you guys

[snusgetter]

Northerner FTW I love you guys

ditto getsnus..

Frank, I just sent you a short PM --- hope you're up to it this AM