Northerner complaints/issues.

[jamesstew]

At least they're sending it to the correct address which wasn't the case with me.

[Bigblue1]

i'm not pleased to be able to contribute to this post, as i've always had top notch service with northerner/swedish-snus/etc, but that finally changed.

placed an order wednesday, at 12:46pm from the US warehouse. paid the extra for 2nd day delivery so i would have it by friday (today). order did not go out until thursday, and delivery time from ups is set to be delivered next tuesday. its coming from PA, and im in KY, and i pay for 2nd day delivery, and it is going to end up taking longer than ground would. whats up with that?

I really don't know why they keep 2 day an option, or why anybody would use it for that matter. UPS generally only takes 3 days to get anywhere anyway. I think Northerner should just remove the option so people can't bitch about it.......

[snusgetter]

i'm not pleased to be able to contribute to this post, as i've always had top notch service with northerner/swedish-snus/etc, but that finally changed.

placed an order wednesday, at 12:46pm from the US warehouse. paid the extra for 2nd day delivery so i would have it by friday (today). order did not go out until thursday, and delivery time from ups is set to be delivered next tuesday. its coming from PA, and im in KY, and i pay for 2nd day delivery, and it is going to end up taking longer than ground would. whats up with that?

I'm not making excuses for anyone but these are the facts:

I discussed the delivery issue with a driver not long ago.

Basically, the ship day is Day 0; the next day is Day 1.

In your case, the ship Day 0 is Thursday, Day 1 is Friday, Day 2 is Tuesday (since Monday is a holiday and there's no movement on Saturdays and Sundays). Your order day has nothing to do with shipping.

If they had managed to ship Wednesday, Friday would have been your delivery day. Since you did pay extra, there should be a warehouse procedure to expedite as quickly as possible, but such does not seem to be the case at this time. That is a bummer!!

[hectomaner]

i totally forgot monday is a holiday. that makes a lot more sense