Northerner complaints/issues.

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  • jamesstew
    Member
    • May 2008
    • 1440

    At least they're sending it to the correct address which wasn't the case with me.

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    • Bigblue1
      Banned Users
      • Dec 2008
      • 3923

      Originally posted by hectomaner View Post
      i'm not pleased to be able to contribute to this post, as i've always had top notch service with northerner/swedish-snus/etc, but that finally changed.

      placed an order wednesday, at 12:46pm from the US warehouse. paid the extra for 2nd day delivery so i would have it by friday (today). order did not go out until thursday, and delivery time from ups is set to be delivered next tuesday. its coming from PA, and im in KY, and i pay for 2nd day delivery, and it is going to end up taking longer than ground would. whats up with that?
      I really don't know why they keep 2 day an option, or why anybody would use it for that matter. UPS generally only takes 3 days to get anywhere anyway. I think Northerner should just remove the option so people can't bitch about it.......

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      • snusgetter
        Member
        • May 2010
        • 10903

        Originally posted by hectomaner View Post
        i'm not pleased to be able to contribute to this post, as i've always had top notch service with northerner/swedish-snus/etc, but that finally changed.

        placed an order wednesday, at 12:46pm from the US warehouse. paid the extra for 2nd day delivery so i would have it by friday (today). order did not go out until thursday, and delivery time from ups is set to be delivered next tuesday. its coming from PA, and im in KY, and i pay for 2nd day delivery, and it is going to end up taking longer than ground would. whats up with that?

        I'm not making excuses for anyone but these are the facts:

        I discussed the delivery issue with a driver not long ago.

        Basically, the ship day is Day 0; the next day is Day 1.

        In your case, the ship Day 0 is Thursday, Day 1 is Friday, Day 2 is Tuesday (since Monday is a holiday and there's no movement on Saturdays and Sundays). Your order day has nothing to do with shipping.

        If they had managed to ship Wednesday, Friday would have been your delivery day. Since you did pay extra, there should be a warehouse procedure to expedite as quickly as possible, but such does not seem to be the case at this time. That is a bummer!!

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        • hectomaner
          Member
          • Oct 2009
          • 37

          i totally forgot monday is a holiday. that makes a lot more sense

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