Hey everyone,
I haven't been around much due to the extreme amount of hours we've had to put in during these past two months and to be honest, there was no point in my replying with "we're sorry, we're working on it" again and again.
We've had massive issues, you all know that, and the newsletter sent out last week will give you some more details on that if you are curious. I won't go further into that in this thread.
My reason for posting this is simple, we recognize that a lot has gone wrong these past few months, and now that we finally feel everything is working well again we want to compensate all those that feel they have had a bad experience with us these past two months (yeah, I know there are many of you).
So, my plan is this. I've set aside a few days where I will do nothing but attend to your requests. Send me an email at fsoder (at) northerner.com shortly describing your issues (I won't have time to read any novels, so keep it short and to the point, I will take your word for it for most part. I'm gonna prioritize short and factual emails).
Also append what you feel is a good compensation or solution to your issue. Obvisouly I'm not gonna refund 500 USD because someone had to wait 3 or 4 days for a customer support response, so try to keep it as realistic as possible.
Most of you know the legal aspects as well, so please don't ask me to send out tshirts or other similar merchandise as I simple can't do that. And the stock situation I can't do much about either. If V2 can't provide Thunder Frosted Long+ for example, then they can't, simple as that. Ask for something I can provide, and I will do it (within reason of course, again, if you ask for something totally unrealistic, I will only reply to you after I finish with everything else).
I won't have time to reply to anything in this thread nor will I reply to PMs as I will focus on getting things sorted out via email.
So, go ahead, rip me a new one.
Thanks!
I haven't been around much due to the extreme amount of hours we've had to put in during these past two months and to be honest, there was no point in my replying with "we're sorry, we're working on it" again and again.
We've had massive issues, you all know that, and the newsletter sent out last week will give you some more details on that if you are curious. I won't go further into that in this thread.
My reason for posting this is simple, we recognize that a lot has gone wrong these past few months, and now that we finally feel everything is working well again we want to compensate all those that feel they have had a bad experience with us these past two months (yeah, I know there are many of you).
So, my plan is this. I've set aside a few days where I will do nothing but attend to your requests. Send me an email at fsoder (at) northerner.com shortly describing your issues (I won't have time to read any novels, so keep it short and to the point, I will take your word for it for most part. I'm gonna prioritize short and factual emails).
Also append what you feel is a good compensation or solution to your issue. Obvisouly I'm not gonna refund 500 USD because someone had to wait 3 or 4 days for a customer support response, so try to keep it as realistic as possible.
Most of you know the legal aspects as well, so please don't ask me to send out tshirts or other similar merchandise as I simple can't do that. And the stock situation I can't do much about either. If V2 can't provide Thunder Frosted Long+ for example, then they can't, simple as that. Ask for something I can provide, and I will do it (within reason of course, again, if you ask for something totally unrealistic, I will only reply to you after I finish with everything else).
I won't have time to reply to anything in this thread nor will I reply to PMs as I will focus on getting things sorted out via email.
So, go ahead, rip me a new one.
Thanks!
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